çağlayan mah. Ali kemal bayrak sk. no:1 ortahisar/trabzon bayrak grand hotel, 61180 Trabzon, Turkey
#25 of 127 hotels in Trabzon
Guests' ChoiceBased on 60 hotel reviews
8.8Cleanliness
9.0
Comfort
9.2
Location
8.0
Facilities
8.8
Staff
9.2
Value for money
8.6
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 28 April 2024
Andrey
RussiaThe breakfast was rather average. Mind the prayer calls from the mosque nearby.
This is a beautiful new hotel with spacious rooms and very helpful staff. Lots of place for parking.
Stayed in April 2024
Reviewed: 21 April 2024
Cem
TurkeyBreakfast ordinary. My expectancy was much higher
Great place. Came back to stay another night. Check-out my previous review
Stayed in April 2024
Reviewed: 21 April 2024
Cem
TurkeyHotel is rated as 4 stars, but deserve 5 stars for the facilities provided. Extremely convenient location for avoiding City traffic and access to Sümela Monastery and places to see in south of Trabzon. Provided room was excellent, clean, spacious and has all facilities you need, an upgrade within availability. Staff was friendly and helpful, round the clock. Has parking lot and Post office is just neighboring.
Stayed in April 2024
Reviewed: 9 April 2024
David
GeorgiaRoom is large and spacious, super clean, comfortable bed, with all needed amenities available. Separately should be noted professional and friendly staff. Overall very good value for the price.
Stayed in April 2024
Reviewed: 19 February 2024
Muhammet
TurkeyIt was really fabulous. The room condition is perfect from air conditioning to bed quality. Staff was very friendly. Special thanks to Dear Muhammet and Tolga. They are conducting prominent business there. Good price, good hotel, good place.
Stayed in February 2024
Reviewed: 27 August 2023
Mohammad
United Arab EmiratesThe area around is some how industrial area but still safe no worries
Cleanness and comfy
Stayed in August 2023
Reviewed: 11 August 2023
Tawfeeq
United StatesNothing
Breakfast
Stayed in August 2023
Reviewed: 11 August 2023
Turki
Saudi Arabiathe hospitality
The crew
Stayed in August 2023
Reviewed: 1 August 2023
Fatemah
KuwaitQuiet and convenient place The staff was very nice with us
Stayed in July 2023
Reviewed: 25 July 2023
Shafi
Bahrain-weird smell in one of the rooms -location is 20 minutes from airport in a calm neighborhood -on the last day one of our cosmetic products were used by one of the cleaning staffs. -suite was a bit congested
-very friendly staff always smiling and always willing to help -clean and tidy. Attention to details -good breakfast with a variant in dishes each day -supermarket under the hotel
Stayed in July 2023
Reviewed: 24 July 2023
Abdulmunem
United Arab Emirateseverything
everything
Stayed in July 2023
Reviewed: 20 July 2023
Khaled
Saudi ArabiaLocation is not that great ... no indoor parking... lack of facilities, equipment ... breakfast is average at best .... price is too high for a 2 or 3 star hotel.
The staff are amazing ... Malak and all other staff are absolutely amazing ... rooms are clean and good-sized.
Stayed in July 2023
Reviewed: 17 July 2023
Elhajjaoui
United Statesnothing everything was so good
it was very nice and clean everything was so put together and the staff was so nice and friendly they did whatever you asked with no problem
Stayed in July 2023
Reviewed: 14 July 2023
Aun
Saudi ArabiaThe breakfast is limited ( I wish there was as more choices like omelettes & beans )
The hotel is clean and modern. The staff is friendly. Price is good. The free parking area.
Stayed in July 2023
Reviewed: 8 July 2023
Jehad
Saudi ArabiaNothing
Everything, specially the staff. They are very nice and cooperative
Stayed in July 2023
Reviewed: 7 July 2023
Jehad
Saudi ArabiaThe breakfast, actually Its not didn’t like, its good but can be better
The location, the facility itself and the staff
Stayed in July 2023
Reviewed: 14 May 2023
Hasan
AustraliaVery clean and very friendly staff Good breakfast. Elif is happy to serve and very friendly.
Stayed in May 2023
Reviewed: 12 March 2023
Sarah
United Kingdomlocation is in a small village with no option to eat out as no restaurants. the hotel food is fine though.
lovely big bedrooms, very comfy beds. very attentive staff.
Stayed in March 2023
Reviewed: 7 January 2023
Ameena
BahrainThere is no breakfast buffet as shown in pictures and there's a bad smell in the washroom though clean
Almost everything
Stayed in January 2023
Reviewed: 7 January 2023
Ameena
BahrainThere is no breakfast buffet as shown in pictures. There's a bad smell in the washrooms though it's clean
Almost Everything was good
Stayed in January 2023
Reviewed: 21 December 2022
ِa
BahrainFirst day I ask receptionist Ahmet to open safety box, put tissue in rooms and hand soap in bathroom. Unfortunately non of that happened.
Everything was nice. Ebrahim is the star of hotel, he do everything
Stayed in December 2022
Reviewed: 11 October 2022
Asma
OmanI had stayed in many fancy hotels and this Hotel become in the list of highly recommended. the only difference will be is the price its so AFFORDABLE and the service was beyond what was expected.. it’s so clean the staffs are elegant friendly and professional. especially Mr. Kram & Mr. Ibrahim they were very helpful to my Family and I. so glad for choosing this hotel my booking was 1 day but I extended it to 5 days … highly recommend
Stayed in October 2022
Reviewed: 11 September 2022
Abdullah
Saudi Arabianothing
The best hotel in Trapzon. the staff were very very friendly and helped us. Thanks for everything.
Stayed in September 2022
Reviewed: 10 September 2022
Al
OmanMaybe I don't understand something about how things work in Trabzon, but I kept wondering why the hotel restaurant windows didn't have protective mesh against insects. Also, it can be dangerous for kids to sit near windows as the openings are not far from the ground. Only this, and everything else is great.
From the reception when we arrived till the minute we left, every detail was taken care of. The cleanliness, above-all, was phenomenal.
Stayed in September 2022
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content