Skip to main content
  1. Hotel reviews homepage
  2. Turkey hotel reviews
  3. Black Sea Region hotel reviews
  4. Trabzon hotel reviews
  5. Reviews of SANTANA OTEL

Reviews of SANTANA OTEL 5 stars

YEŞİLYALI MAHALLESİ YEŞİLYALI DEVLET KARAYOLU CADDESI NO:39 ,61900 ARSIN - TRABZON, 61900 Trabzon, Turkey

#49 of 134 hotels in Trabzon

Guests' Choice

Review score

Based on 117 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.6

  • Location

    8.4

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    7.6

  • Free WiFi

    7.5

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 28 November 2023

    9.0
    Amazing Stay
    • Leisure trip
    • Family with young children
    • One-Bedroom Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    The only thing which is not about the hotel but the weather, if the weather is windy and rainy, it might be little bit not comfy, because the sea waves will be super noisy and high.

    The hotel is amazing, quite and super clean.. the sea view is amazing.. The food from the hotel’s restaurant is exceptional.. The staff were super welcoming and kind.

    Stayed in November 2023

  • Reviewed: 31 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Bungalow with Sea View
    • Stayed 1 night

    the location and the sea

    Stayed in August 2023

  • Reviewed: 2 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room size ( bit small ) Far from middle of trabzon city

    Nice sea view Clean comfortable room Fast check in-check out Free parking available Directly on main road

    Stayed in September 2023

  • Reviewed: 24 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    breakfast was awful most of the time it was the food was finished even at 8:30 am. no variety of food, and there is no gym.

    Clean, nice staff.

    Stayed in September 2023

  • Reviewed: 23 September 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    A bit far from Meydan around 25 kilom

    Beach view and breakfast

    Stayed in September 2023

  • Reviewed: 18 September 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    I have reserved a room with sea view but when i reached there, it wasn't sea view room.

    The location is fantastic, and staff, especially Omer

    Stayed in September 2023

  • Reviewed: 26 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Any 5 star hotel should provide you with a free personal care kits like (shaving kit, tooth brush, etc), while in this hotel they charge you for these stuff. Another point, the breakfast wasn’t too rich and when we asked for omelet, they added it as extract charge.

    The location is amazing and the best for vacation and relaxing. A direct access to the beach with a wonderful garden. The location is 20 minutes far from the city center which gives you more quite environment.

    Stayed in August 2023

  • Reviewed: 25 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom Bungalow
    • Stayed 4 nights

    BEACH AND QUIT AREA AS WELL AS FOOD. FURTHMORE THE STAFF WAS SO KIND

    THEY DID WHAT I ASKED FOR MY HONEY MOON THANK YOU

    Stayed in July 2023

  • Reviewed: 19 August 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 3 nights

    TV channels and breakfast selection, only instant coffee for breakfast

    Breakfast needs improvement, location is fantastic

    Stayed in August 2023

  • Reviewed: 16 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast need to be improved. Rooms are having flies.

    Amazing room, view, staff.

    Stayed in August 2023

  • Reviewed: 16 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Bungalow
    • Stayed 1 night
    • Submitted via mobile

    Internet is very weak and doesn't cover inside the room

    Staff are super kind and helpful, the rooms are comfortable and clean , the beach is fantastic. Overall I and my family enjoyed

    Stayed in August 2023

  • Reviewed: 15 August 2023

    7.0
    4 nights stay
    • Leisure trip
    • Family with young children
    • Junior Suite with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Facilities, service, comfort, value for the money

    The receptionist are the hero's of this place. Out of the 7 starts I am giving here 95% they are for those people and rest for the hotel location, in particular Cahit who was a great help and support. Great coffee shop and restaurant. But there are many areas for improvement and could be much better, Iron hard to have or at least hard to have an iron table, and the only iron table provided picture is attached. Also, there is no luggage trolley, but again Cahit was a great help here.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Side Sea View
    • Stayed 3 nights
    • Submitted via mobile

    The mosquitoes were everywhere during the breakfast

    The staff were very helpful, especially Cahit & Eda.

    Stayed in August 2023

  • Reviewed: 13 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    My experience during these days was excellent, staying in the room with sea view. The staff was cooperative and helpful, especially Cahit and Eda. They were fantastic people.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Bungalow
    • Stayed 3 nights
    • Submitted via mobile

    nothing to be honest

    Very good facility and the staff was amazing. Specially Mr Cahid, at the reception is very welcoming and helping in all the matters. He is hardworking and versatile to work. Like he himself welcomes the guests from their car, carrying luggage and personally following up all the requests that guests make. Very modest and smiling personality The hotel location is good with all the facilities and nice restaurant with very good food.

    Stayed in August 2023

  • Reviewed: 1 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Side Sea View
    • Stayed 8 nights
    • Submitted via mobile

    The breakfast was very basic, the toilet not very well equipped .

    The staff were very professional and tried everything they could to please the guests, especially Jahid and the Arabic speaking receptionist.

    Stayed in July 2023

  • Reviewed: 30 July 2023

    8.0
    Friendly staff and great sea view
    • Leisure trip
    • Family with young children
    • Junior Suite with Sea View
    • Stayed 10 nights
    • Submitted via mobile

    The Wifi unfortunately was weak

    View, staff and location

    Stayed in July 2023

  • Reviewed: 23 July 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The place is new alot of working is on going specially in the new extension The breakfast needs more improvement

    New place, clean and comfortable Nice view to the black sea Very friendly staff in the reception we arrived at night the Syrian staff was very helpful And during the check out and other requests aisha and aiyda were very helpful both speaks arabic and english

    Stayed in July 2023

  • Reviewed: 22 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Side Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Very good

    Booking

    Stayed in July 2023

  • Reviewed: 22 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    The rooms were clean enough, but the housekeeping didn't change the sheets, and they come always late, I mean we leave in the morning or afternoon but they usually show up at 5 pm when we return

    The staff were very good and helpful, receptionists ada and jahed were fantastic, one spoke Arabic and the other English, the restaurant was acceptable and delicious but the cafe is what I liked the most

    Stayed in July 2023

  • Reviewed: 8 July 2023

    7.0
    could have been better
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Side Sea View
    • Stayed 2 nights
    • Submitted via mobile

    you have to call the reception to turn on A/C, you have to ask for the complimentary water. noises from closing doors from other rooms and noises from people from the next room.

    the view, the sea side restaurant staff, and the staff at the reception who welcomed us and arranged our room.

    Stayed in July 2023

  • Reviewed: 29 November 2022

    7.0
    For the same price, much better options in the city center.
    • Leisure trip
    • Group
    • Junior Suite with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Lack of communication language, breakfast very poor, breakfast place freezing cold, hotel right on highway and far from city center (30 min drive)

    We where upgraded (for extra fee) from jr sweet to Family superior room. (Which i thought i booked initially but turned out I didn’t) Was very big and very comfortable for 3 adults. Bathroom and room both very clean. View nice, staff helpful (as much as they could without any English, and i mean 0 English) heating sufficient, quiet, no traffic noise despite heavy traffic right at door.

    Stayed in November 2022

  • Reviewed: 22 October 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    the breakfast needs to improve

    the staff was very respectful and helpful

    Stayed in October 2022

  • Reviewed: 17 August 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Bungalow
    • Stayed 7 nights
    • Submitted via mobile

    the breakfast fast everyday was the same and only limited options

    the view the place and serenity

    Stayed in August 2022

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!