Lobby on L4. No concierge and unsheltered main entrance which is inconvenient. Drop off at B5 which is not clear to guests. Mattress is firm.

Good value. Central location. Friendly professional staff

Stayed in April 2024

The air quality in the entrance area seems not that good

During the two days we stayed we had to work remotely, the desk and power outlet is perfect, also the desk is long enough to accommodate two people. I asked the front desk if we can get one more chair, they delivered an additional chair to us immediately, thanks for the great support! Location is good, we were able to walk to Mid-West District for food hunt. There is shuttle from Taiwan High-speed Rail station. This hotel seems very suitable for families with kids, we don't have kids but did not feel bothered as well.

Stayed in December 2023

Front desk staff really welcoming and helpful. I was particularly appreciative of all their support with sorting taxis to the conference I was attending as well as a structured day trip

Stayed in February 2024

Great breakfast!!

Stayed in February 2024

Price is a bit high

Spacious, good location

Stayed in February 2024

Not quite clean. Facilities are quite old and very smelly. Mould roof, water marks everywhere

Good staff, warm welcome

Stayed in January 2024

the play equipment all in 4F and 5F, meanwhile the restaurant and the front desk is at 4F. All customers came into these 2 floor at the lunchtime and dinner time/ check in time. it takes a lot of minutes for us to wait for the elevator.

the room is big

Stayed in December 2023

Nothing

Location, staff, brkfst, kids playground

Stayed in November 2023

Had some noisey neighbours watching loud TV late at night (2 am) and also making lots of banging noises from the floor above, despite the hotel being aimed at for children/families so there will most likely be children sleeping (in my case a 11 month old baby). Perhaps guests should be asked to keep noise down after a certain time given the environment. There's not much else to do in the area before 11am since shops don't open until then.

Very child friendly environment and the Christmas tree in the lobby was a bonus. Very good selection for breakfast. We had a room with 2 double beds and the room was a good size.

Stayed in November 2023

Too far from the main road for drop off

Convenient

Stayed in October 2023

I think it’s good For family with KIDS. NOT for adult group and business person.

Stayed in August 2023

Staff was great, the issue is facilities & perhaps upper management: - Cleanliness was an issue during the busy summer months: - bugs came out of our 8th floor AC vent, so many of them I was afraid they would hitch a ride in our luggages back home. I do feel it is a vent (facility) issue that is out of the staff's control. They changed our rooms to 11th floor after seeing those bugs. - because some of the hotel rooms are next to shing kong mitsukoshi mall vents, you can periodically smell the food court smells at night in your room. - there is no ground floor driveway like Silks Palace. When we first arrived, the taxi dropped us off in front of Shing Kong Mitsukoshi mall. It turns out their drive way for taxis is in b2 (underground floor). I don't think it's as convenient if you are relying on taxi for transportation. This is out of staff's control, but a design issue. - lobby is on 4th floor, it's also not as convenient when checking in with lot of luggages vs. other hotels where lobby is on 1st floor. Again, design issue, not staff issue. - bathroom cups in our 8th floor bathroom were used & had toothpaste on the rims of each one. - towels on the 8th floor room was old and ragged, they really needed to throw away the worn out ones. - there was mold in the bathroom sink & inside shower stall because the ventilation wasn't strong enough - not enough cleaning staff on the 8th floor When the front desk staff knew of our issues with bugs and mold, they immediately changed our room to 11th floor, which is a lot better and with lots of cleaning staff everyday.

I will give everyone working at the front desk 10/10 stars. The hotel made sure there was enough staff to help everyone at this busy hotel. The staff was very helpful, as we had many bumps during our 2.5 week stay. They were able to find a solution to every issue we had with our room(s). There is plenty of activities for kids below 6 years old: - They have a floor dedicated to kid's play area (I think 5th floor?) to let kid's energy out before bedtime. - They also have fun activities (classes) for kids and it changes every month. - Another big plus is that the 4th floor has a small train kids & adults can ride on + small cars for kids to drive around their track, sand pit, and small water play area etc. A very kids friendly hotel. - the location is unbeatable. This hotel is the closest to the mall (It is less than 1 minute walk to the mall), and walkable distance to 7-11, family mart and coffee shops. Probably the most convenient hotel in Tainan besides Silks Palace.

Stayed in July 2023

There was a strange smell in the corridor on our floor.

Amazing facilities for kids, with little electric cars, an electric train and water play area. There was also an indoor play area.

Stayed in July 2023

The check in time at 4:00 PM is a bit too late

Location a good. Room is clean and spacious. The hotel is most suitable for families with children’s and everything in the central facility seems to gear towards kids

Stayed in June 2023

breakfast restaurant

location n cleanses

Stayed in June 2023

clean n comfortable

Stayed in June 2023

Limited restaurants however excellent location.

Stayed in March 2023

Most of the 4 people room do not have a good view but only wall-facing view.

Good breakfast and location! Helpful stuff and good cleaner!

Stayed in April 2023

My son was looking forward to playing video games but none were set up in your Switch room. not sure if we had to bring our own.

The racetrack for the kids is the best seller!

Stayed in April 2023

It was during lunar new year, the breakfast time is a little bit tighten. We followed their rules and hope they advice the rule within the introduction. It could help customers check if they could accept the rules.

The view and location are nice to have. We like the atmosphere they provided, esp we saw a lot of cartoons around us. That is a happy hotel.

Stayed in January 2023

location and kids friendly facilities

Stayed in February 2023

I wish it had room service.

Clean and comfortable.

Stayed in August 2022

Loud air conditioner

Great location and perfect service.

Stayed in June 2022

The price is over it’s value

Stayed in April 2024