The New Management and Staff! They're rude and have poor Customer Service Skills and use their language barrier as an excuse to how they come across to people. I recently have 3 claims that I cancelled stays or didn't show up where that's not true in fact I stayed these days have receipts to prove I stayed and paid for these days. They tried to recharge my card for these 3 stays luckily my card is turned off. When I checked out after being there 10 days in a row the desk clerk tried to claim she was unable to print all of my receipts I had her do them anyway and I'm glad I did seeing now how they're trying to cheat me out of my money and double charge me. The only reason I did check out after 10 days and needed to stay longer us that the desk clerk lied to me twice saying they were booked up the manager confirmed what she was saying however I was looking for other room options in booking for other places saw that Wyndham had 8 available rooms still for dates 4/27 I checked out that morning asking again were there available rooms they still stated no against the rooms in booking showing available their system went down one check in morning they woke me up in the middle of the night to come to the front desk when I have to get up at 5 am for work, just rude!!! I had consecutive stays but house keeping banging in the door hollering"you check out?!" Rude! Cause they knew from their cleaning list I was not checking out. Like I said I was very happy with the property, the room but dealing with that front desk was always something. I don't know who's trying to charge my card but I'll say that's fraud practices that need to be checked fully.

I've always liked the hotel property itself thru the name and management changes over the years, however this new management and staff are Very Rude..

Stayed in April 2024

Rude customer service desk worker and most of the housekeeping staff was rude.

The grounds.

Stayed in April 2024

Bad Customer Service, Rude Housekeeping

The grounds.

Stayed in April 2024

Poor Customer Service practices, kind of rude. Not what I'm used to when I stayed there before. I had been there several days & needed to there longer however the the desk clerk lied said no rooms were available for the weekend. I looked on booking to find a different room saw at least 10 rooms were still available. I don't know if the were trying to clear it out to insure guest pay the raised prices or what but it was rude and inconvenient to have to move around as I did- she was very adamant and rude about the situation.

The grounds.

Stayed in April 2024

The breakfast was dry and not too appetizing at all. We couldn't even bring the food to our room. The floors weren't swept well and the bed was colored on as well as there being a hole in the wall. Overall it was decent enough.

I liked that the pool was heated so my child was able to swim and the beds were comfortable.

Stayed in April 2024

The room wasn't very clean, there was something sticky all over on the one side of the bed.

The location

Stayed in April 2024

Surrounding area wasn’t great, room had a sofa bed with something on it that hadn’t been cleaned, sofa and chair were not comfortable.

Front desk staff was very nice, beds were clean and comfortable, bathroom/shower were clean.

Stayed in April 2024

The toilet didn't flush, the room smelled weird. Everything smelled in the hallway like smoke. And i when told them about our toilet not flushing they took our room number and never came up and looked at it, or switch us to a different room

The pool was warm.

Stayed in March 2024

No hairdryer, no iron, old bathroom door sound every time shuts or opens

Private toilet

Stayed in March 2024

We booked for the pool but it was padlocked shut without any explanation and there was dirt on the floor of the room

The room was spacious

Stayed in February 2024

The first floor was smelly and noisy and had obviously been recently flooded, with drywall removed and fans going. The first guest room we were assigned had a nonfunctional toilet. The front desk employee moved us to another room, which was missing the security latch on the door, and in which the heat did not apparently work. (The room was 64-66 degrees the entire time we were there despite the thermostat being turned higher.) Smaller issues include having other guests talk noisily in the hallway late at night, and having unfriendly signs up in the breakfast area ("do NOT take food to your room!").

The staff was friendly and the location was perfect.

Stayed in February 2024

Breakfast is as not as expected. Nothing hot other then coffee. Very disappointed with this. Also we didn’t like the laminate flooring in the room. Has not been kept up with and looks nasty

It was in a great location in GR

Stayed in January 2024

Miniature tv & NO ADVERTISED Pool!

Staff & breakfast were nice.

Stayed in January 2024

For $67 a night, we got what we paid for, minus the disgusting bathtub that didn’t drain , unswept floor, dirty comfortable and all the fluids on every wall in sight throughout the whole location (the elevator was my favorite). Breakfast was bagels, toast, cold cereal and boiled eggs.

It was a place to crash for cheap when we needed it!

Stayed in January 2024

I dont like the certain smell in the room when you open it. In the lobby area or in the hallway i can smell weed. Not good for kids at all. They got the cheapest rate per night, you get what you paid.

I like that its very close from all the stores. I like that its quite. The price is pretty fair.

Stayed in November 2023

Lots of sketchy people hanging around motel. Rooms were smelly.

Stayed in September 2023

Curtain sheets were hanging off the track, drapery looked like something had been slaughtered (red spatters) security lock did not work … ironing board broken by someone at some point left in closet.

Close to destination

Stayed in October 2023

There were a lot of stains on the blankets and towels

The location

Stayed in July 2023

There Worst stains on the blankets and towels

The location

Stayed in September 2023

The bathroom and shower were dirty, and the door to the bathroom was starting to come apart. It smelled of old cigarette smoke even though it was a non-smoking room. The fan for the heat did not turn off at all.

An okay place to get some sleep, but that is it.

Stayed in September 2023

I had difficulty to find the location with Google maps. It felt strange in the property.

Parking

Stayed in August 2023

Bed was hard, old phone it's a old hotel needs alot of updates rather large holes in the driveways

No breakfast served, the place a little sketchy always had people in there cars just sitting. I'm assuming they live at the hotel ( Wyndham Gardens G.R.) it also need to be updated.

Stayed in September 2023

Walking into the facility I was hit with the overpowering smell of cigarette smoke. The halls looked like they hadn't been vacuumed in days. Most of the doors had greasy finger prints/smudges. Most of my room needed to be remodeled. The metal plate for the card reader was peeling off. The granite had what looked like dirty cup rings on it but a close inspection revealed that there were missing chunks of it, must have been filled with epoxy but at least buff it to a smooth finish. The bathroom door wouldn't lock and I think there was mold on the ceiling. the bottom half of the door was completely peeling off. There was missing grout everywhere. At least the beds were clean but again the cigarette smoke was overwhelming. The TV had a quarter size discoloration right smack in the middle. Peeling pressed wood everywhere. This room just needed an overhaul. Sorry don't want to be picky but I think $130bucks per night (not exactly 5 star money but damn)should have got me better accommodation

The staff was nice and the linens were clean.

Stayed in August 2023

They said they had a restaurant on site but they only served cold breakfast and no dinner as it stated it did. Also had no menus to order from other places. It was hard to find staff to help with any issue and if you did find one you were waiting atleast 25 minutes to even be able to speak to them. Tv in the room was messed up and didn't work 1/2 the time.

Room was decent for the price. Comfy beds. Very clean in the room. Nice layout. Comfortable places to sit for breakfast but was not vaccummed often.

Stayed in August 2023