No hand soap in the bathroom. No mini fridge. The hand soap was fine. I just bought a small bar at Target. For the mini fridge, it may be helpful for people with children. Also, a lot of leftovers had to be thrown out. Sad, because we ate out a lot.

Nice location. The staff were EXCELLENT! Attentive, polite. Very busy hotel, but all needs were met. Safe area. Lots of choices for shopping and food.

Stayed in May 2024

TV s did not work in two different rooms

Location. Value

Stayed in May 2024

It was uncomfortable to work on the computer at the desk - perhaps a better arrangement can be made for those who need to spend a couple of hours (or more) a day at the computer.

The staff was friendly and helpful. The cafe in the hotel was very welcoming and made good coffee.

Stayed in May 2024

Staff was great , I had a great room on 20th floor , nice views

Stayed in May 2024

You can’t check in early ! I was super tired and they told me I had to check in at 3pm when I was there at 8 am. Also the front desk lady is rude idk her name but she’s a person of color

I loved that it was near a lot of attraction places and subways. The area was very calm at night

Stayed in April 2024

The restaurant attached to the hotel does serve nice food. There is a swimming pool on site, but not available for hotel guests.

The staff

Stayed in April 2024

My room was dim. Only had one lamp. No mini fridge in the room. There usually is one as I stayed there a month ago.

Great location. Comfy bed. Felt safe walking alone in the area. Good shopping and eateries within close walking distance. I was on a club floor. It was peaceful.

Stayed in May 2024

Perfect location

Stayed in April 2024

1. availability of breakfast 2. swimming pool is NOT open to hotel guests

Room close to subway but in a rather depressing neighbourhood, no buffet breakfast as in most European hotels

Stayed in April 2024

Very comfortable and clean. We enjoyed our stay very much.

Stayed in April 2024

The room had some minor damage to it but it didn’t affect the use of the room.

Excellent location to everything Brooklyn and NYC, close to the train, Barclays center and good shopping! Quiet room and very comfortable beds! Just enough space for sleeping at night while out exploring all day long. Complimentary Starbucks coffee and water, too. The purple rainbow cafe next to the lobby is darling and super convenient to stop at for a quick latte and pastry / yogurt. Loved the rooftop bar adjacent to the Sheraton too. So Fun!!

Stayed in April 2024

Service

Stayed in April 2024

Cockeroachers in the room

Everything was okey untill the Cockeroachers started taking over the room

Stayed in April 2024

Front desk people not well trained . Room card had to be rescanned 3 times ! Very disappointed with the club room poorly stocked with food . Rice krispy treats …really . Coffee/hot chocolate machine not working .

Location good

Stayed in April 2024

No fridge in room.

Everything was fine.

Stayed in April 2024

Wanted to charge $50/person to check-in early, there was a storm at arrival and thought they could have been flexible. But they took the bags off us and we went to the nearby shopping center. Room#1002: Still dont know how to use the US showers, took me 5min to have warm water. TV too big being so close to the bed. No working plug near the coffee machine, had to put on the floor.

Fast check-in once it was time (3pm) and checked in 2min... Clean room, reception and welcoming. We were here to visit and therefore didnt use any of the other facilities, leaving early and come back late to sleep. Close location to the subway and to Brooklyn bridge.

Stayed in April 2024

The breakfast and dinner in the restaurant was terrible.

The staff and the service

Stayed in April 2024

Saturday night was a bit noisy outside.

It's value for money. Subway station is right at the corner and there are plenty of eating options around, DeKalb Market Hall right across the street for one.

Stayed in March 2024

The club room barely and sometimes never had snacks. Also, The coffee maker was broken. Breakfast was not very good.

Location

Stayed in March 2024

The property is tired and in need of renovation.

I leiket the location

Stayed in March 2024

not alot of food options

the beds and room were super clean and comfy

Stayed in March 2024

The only thing I didn't like , They do not have any garage parking

The room was very clean and it was quiet and peaceful. The only issue I had there was water coming from under the tub area onto the floor between the tub and the toilet, every time I take a shower you would see it on the floor It was a plumbing issue, but other than that the room was fine

Stayed in March 2024

Small room.

It's location. Near shops n amenities.

Stayed in December 2023

Heating was inconsistent - blowing cold air - we changed rooms, but it was the same.... quite cold at night Chinese food is too expensive

Most things ie location, clean room, helpful staff etc

Stayed in March 2024