The twin room we had (Room 16) was quite small and to get to the bathroom/toilet you had to walk down 8-10 steps which during the night wasn’t particularly good. The overhead lights behind the bed didn’t work either. The bedroom window needed a blind or net as we had to close the curtains when getting changed and it made the bedroom very dark when we wanted natural light. It would have been nice if the male receptionist was alittle happier with us when we checked in.

The location was brilliant. The beds were very comfortable and the hotel was very accommodating to store our luggage

Stayed in May 2024

Nothing.

The location was superb, less than a minute to walk to the Royal Opera House. The welcome was wonderful and the room was very clean and tidy.

Stayed in May 2024

Compact room, only the one bedside table, minor stuff considering location.

Location was great

Stayed in May 2024

Halls and reception area a little cramped

Room was lovely.

Stayed in May 2024

I didn't dislike anything specific, but the room did get uncomfortably hot at night and the ac unit when turned on blew old dust on the bed. Besides that it was a very pleasant experience.

I loved the location.

Stayed in May 2024

There was a water leak stain on the ceiling and the carpet was quite stained and felt a bit dirty. Would have scored higher if these were not there.

Fantastic location, nice staff, felt very safe as the reception is 24 hour manned. Nice complimentary slippers and very clean. Ideal to be able to leave luggage before and after checking in/out.

Stayed in May 2024

Carpets, paintwork and furniture were all a little tired, and there was a dripping tap in the bathroom and noisy bathroom fan. No breakfast provided in the hotel, but several options available within easy walking distance (this reduces to a couple of coffee shops if you need to eat before 8.30am).

Great location extremely close to Covent Garden, which for the price provided excellent value for money. Clean and comfortable bed, decent towels. Very polite night porter on the desk, who remembered me when I returned in the evening and checked out in the morning.

Stayed in May 2024

Nothing!

The location was amazing! The man working on reception was so friendly and welcoming. Good selection of tea and coffee with the added bonus of a couple of biscuits.

Stayed in May 2024

Foam pillow

Nice bed and shower

Stayed in May 2024

Ideal location for where I was parked and working

Stayed in April 2024

Perfect location close to Covent Garden. Spacious hotel room with a very friendly reception.

Stayed in May 2024

Lack of hot water

Nice location. Great staff. Rooms need a little decoration

Stayed in May 2024

Noone checked my identity. Fix shower so you need to wash your hair even if you don't want to (no shower cap provided). Windows absolutely need to be changed, old and dirty frames. Curtains and carpets as well look pretty worn out.

Strategic location. Very quiet surrounding. No noise. Very clean with something to be improved

Stayed in April 2024

The only very minor downside was the handheld shower could do with replacing and the curtains in bedroom wouldn't shut - think previous occupant has maybe tried to force it and has come off track. But this didn't effect the overall experience and we would definitely stay here again.

Excellent location, friendly and professional staff, lovely room and secure bag storage. My daughter was treating me on a trip to London with a show, meal etc and we both thoroughly enjoyed our visit.

Stayed in April 2024

Climbing 3 lots of stairs

Lovely decor, great location

Stayed in April 2024

- We loved everything... but take into acount that the hotel is a bit old and some things need refurbishing. - No mini fridge in the room

Great location, very quiet, super comfortable bed, hot shower water

Stayed in April 2024

Room in the basement.

Quiet, clean in right location.

Stayed in April 2024

Great location and helpful staff.

Stayed in April 2024

The location of this hotel is its selling point, and the staff are so lovely and helpful. We’ve stayed here twice now and it’s a hidden gem. Don’t expect it to be 5 star quality but if you want a clean well presented hotel then this for you. There’s not breakfast but that doesn’t matter as you’re a stones throw from Covent Garden, so getting food is easy. We’ve booked to stay again, and think this will be our go to hotel for London from now on.

Stayed in April 2024

Just a little bit small

Good location

Stayed in April 2024

There were a couple of lightbulbs which didn’t work in our room and the lights were missing some of the decorations but minor issues which didn't detract from our experience

Great location, friendly and helpful staff

Stayed in April 2024

Nothing to dislike

Location. Brilliantly situated for the theatres, Covent Garden etc

Stayed in April 2024

Super handy for opera.

Stayed in April 2024

Our room (top floor) was small but it was cosy and it’s the nature of the old building that some of the rooms are probably smaller than others.

Location was great. Hotel was friendly, welcoming and clean.

Stayed in April 2024