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I liked everything

This is my first negative review in 10 years of traveling and using various travel portals. I apologize for my opinion, but it is primarily based on the quality of service provided by Mrs. Marie. We booked the apartment the day before and until the evening of the next day, we didn't receive any information from Marie about the accommodation code. Throughout the day, we sent emails, SMS messages, and tried to contact her unsuccessfully. When we arrived at the apartment, there was still no contact; we waited outside the door. Finally, someone called, but that wasn't the problem. Mrs. Marie seemed slightly annoyed that we were causing trouble. Later issues with the kettle, internet, and bathroom were treated as our problems, and there was a negative attitude towards our requests. I needed the internet for work the next day. The next day, there were issues with the toilet; poorly laid sewage pipes made the bathroom smell. Someone from the staff said we would be moved to another room. This didn't happen despite 8 calls during the day and messages with zero responses. The next day, Mrs. Marie claimed that supposedly, we called the wrong number, even though I said I could send a screenshot of the phone calls, where she deliberately stopped answering the phone. I am very sorry to write my first comment, but even after attempts to contact her later, she still believes that everything was fine on her part. I apologize, but unfortunately, I do not recommend it due to the lack of communication, internet, and the smell from the toilet.

Very kind ad friendly staff. We reached the acommodation at 23:30, they were waitng for us and everythign was smooth Perfect for people traveling with children and pets. We will come back for sure.

Friendly personnel and food.