Experience world-class service at Oakwood Hotel & Residence Surabaya

Boasting city views, Oakwood Hotel & Residence Surabaya provides accommodation with an infinity pool, a fitness centre and an indoor pool, around 5.2 km from Submarine Monument. This 5-star aparthotel offers a 24-hour front desk and a lift. The aparthotel also features free WiFi, free private parking and facilities for disabled guests. The units in the aparthotel are equipped with a kettle. Complete with a private bathroom fitted with a shower and slippers, all units at the aparthotel have a flat-screen TV and air conditioning, and certain rooms have a seating area. At the aparthotel, every unit is fitted with bed linen and towels. Buffet and continental breakfast options with warm dishes, local specialities and fresh pastries are available each morning at the aparthotel. At Oakwood Hotel & Residence Surabaya, the family-friendly restaurant is open for dinner, lunch and cocktails and specialises in American cuisine. A car rental service is available at the accommodation. Gubeng Train Station is 5.4 km from Oakwood Hotel & Residence Surabaya, while Sharp Bamboo Monument is 6 km from the property. The nearest airport is Juanda International Airport, 13 km from the aparthotel.

Couples particularly like the location — they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Oakwood
Hotel chain/brand
Oakwood

Property highlights

Top location: Highly rated by recent guests (9.1)

Breakfast info

Continental, Asian, American, Buffet

Free private parking available on-site

Reliable info
Guests say the description and photos for this property are very accurate.

Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
2 single beds
2 single beds
2 single beds
Bedroom 1:
2 single beds
Bedroom 2:
1 large double bed
1 extra-large double bed
1 extra-large double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.1
Facilities
9.0
Cleanliness
9.0
Comfort
9.1
Value for money
8.7
Location
9.1
Free WiFi
8.5
High score for Surabaya
Select topics to read reviews:

See what guests loved the most:

  • Louise
    Singapore Singapore
    friendly staffs, spacious room, they gave me free upgrade too!
  • Mike
    United Kingdom United Kingdom
    We were upgraded when we checked in and the apartment suite was amazing with very good facilities. Staff were very helpful. Breakfast was excellent. There is everything you need for a really good stay. Would definitely stay here again!!!!
  • Abdullhakam
    Singapore Singapore
    Fantastic apartment beautiful almost full view of Surabaya, super friendly and helpful staff.

Property surroundings

Restaurants
2 restaurants on site

  • Spice Restaurant
    • Cuisine
      American • Asian • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Halal
  • Deckside
    • Cuisine
      American • Indonesian • Asian
    • Open for
      Lunch • Dinner • High tea • Cocktail hour
    • Ambiance
      Modern
    • Dietary options
      Halal

Facilities of Oakwood Hotel & Residence Surabaya
Great facilities! Review score, 9

Most popular facilities
  • Indoor swimming pool
  • Free WiFi
  • Family rooms
  • Free parking
  • Non-smoking rooms
  • Fitness centre
  • Room service
  • 2 restaurants
  • Bar
Parking
Free private parking is possible on site (reservation is needed).
  • Valet parking
Internet
WiFi is available in all areas and is free of charge.
Kitchen
  • Electric kettle
Bedroom
  • Linen
  • Alarm clock
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Accessibility
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Infinity pool
  • Pool with view
  • Pool/beach towels
  • Sun loungers or beach chairs
Wellness
  • Fitness
  • Sun loungers or beach chairs
  • Fitness centre
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
  • Bar
  • Room service
  • Tea/Coffee maker
Activities
  • Happy hour
    Additional charge
Services & Extras
  • Wake-up service
  • Wake up service/Alarm clock
Transport
  • Shuttle service
    Additional charge
  • Car hire
Reception services
  • Concierge service
  • Luggage storage
  • 24-hour front desk
Cleaning services
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Meeting/banquet facilities
    Additional charge
Miscellaneous
  • Wheelchair accessible
  • Air conditioning
  • Non-smoking throughout
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
Languages spoken
  • English
  • Indonesian

House rules

Oakwood Hotel & Residence Surabaya takes special requests - add in the next step!

Check-in

From 14:00

You'll need to let the property know in advance what time you'll arrive.

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of IDR 500000 is required on arrival. That's about MYR 147. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
12+ years
Extra bed upon request
Rp 500,000 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Mastercard Visa American Express Cash Oakwood Hotel & Residence Surabaya accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Quiet hours

Guests must be quiet between 21:00 and 07:00.

Pets

Pets are not allowed.

The fine print
Need-to-know information for guests at this property

Quiet hours are between 21:00:00 and 07:00:00.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

A damage deposit of Rp 500,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

FAQs about Oakwood Hotel & Residence Surabaya

  • Yes, Oakwood Hotel & Residence Surabaya is popular with guests booking family stays.

  • Oakwood Hotel & Residence Surabaya has 2 restaurants:

    • Deckside
    • Spice Restaurant

  • The prices at Oakwood Hotel & Residence Surabaya may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Oakwood Hotel & Residence Surabaya is 3 miles from the centre of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • You can choose from a number of accommodation options at Oakwood Hotel & Residence Surabaya (subject to availability). These have:

    • 1 bedroom
    • 2 bedrooms

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • You can choose from a number of accommodation options at Oakwood Hotel & Residence Surabaya (subject to availability). These can accommodate:

    • 2 guests
    • 4 guests

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • Check-in at Oakwood Hotel & Residence Surabaya is from 14:00, and check-out is until 12:00.

  • Guests staying at Oakwood Hotel & Residence Surabaya can enjoy a highly-rated breakfast during their stay (guest review score: 9.5).

    Breakfast option(s) include:

    • Continental
    • Asian
    • American
    • Buffet

  • Oakwood Hotel & Residence Surabaya offers the following activities / services (charges may apply):

    • Fitness centre
    • Swimming Pool
    • Happy hour
    • Fitness