Sheikh Zayed Road, Al Barsha, Dubai, United Arab Emirates
#38 of 717 hotels in Dubai
Guests' ChoiceBased on 6983 hotel reviews
9.1Cleanliness
9.3
Comfort
9.4
Location
9.5
Facilities
9.3
Staff
9.4
Value for money
8.7
Free WiFi
9.1
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End of dialog contentReviewed: 9 May 2024
Reda
PortugalNone
best location if your visiting Mall of Emirates. Staff were very attentive, always smiling. Loved the hotel, will certainly come back.
Stayed in April 2024
Reviewed: 8 May 2024
Raad
Saudi ArabiaThe variety of restaurants and the room
The location and his easy access to emirates mall
Stayed in May 2024
Reviewed: 6 May 2024
Mohamed
EgyptAll is perfect
Stayed in May 2024
Reviewed: 6 May 2024
Ali
KuwaitEverything was good.
Location , stuff very friendly , clean ,and food.
Stayed in May 2024
Reviewed: 5 May 2024
Samira
United Arab EmiratesAll was perfect
Amazing service and quality.. always my favorite hotel
Stayed in April 2024
Reviewed: 5 May 2024
Krzysztof
PolandSuper breakfest
Stayed in May 2024
Reviewed: 5 May 2024
Ryan
AustraliaExcellent service from all the staff specialy the executive lounge.
Stayed in May 2024
Reviewed: 4 May 2024
Naseem
BotswanaI am a regular yet no one acknowledges that. One of the days I got back and my room door was open. Nothing was taken but didn’t get a full report on why my room was open. I have a feeling it was housekeeping but nothing to date from the management.
Location and service
Stayed in May 2024
Reviewed: 3 May 2024
Muneer
United Arab Emiratescheck-in process, tiny gym, resturant options
Location, breakfast, bed comfort
Stayed in April 2024
Reviewed: 2 May 2024
Towera
ZambiaI didn't like the strong scent, I presume it's incense in the hotel corridors and elevator.
The front door staff were exceptionally kind and polite. As a first impression, they made our stay at the hotel everything.
Stayed in April 2024
Reviewed: 29 April 2024
Els
Netherlandsthe sofabed quality was not very good (but this was really a very minor thing)
room was spacious, bed was comfortable, no noise from the neighbours , location was perfect for visiting dubai (and because close to the mall gave a lot of opportunity for food, shopping...) , staff was very friendly and helpful - especially the team working at the pool (the lifeguard, the bartender) and the guy from the gym (sorry for not remembering their names)
Stayed in April 2024
Reviewed: 29 April 2024
Jakub
PolandThe service is not always 10/10. Once, I asked for my room to be cleaned and left a hefty tip just to come back to my room with no cleaning done. While the room was clean, the air wasn't fresh—it felt like entering a dated room. I had to open my windows a lot to have a 'clean' air, but it's possibly because of the floods.
Kempinski Mall of Emirates is a luxurious hotel. I had the Grand Deluxe room on a higher floor. It was very spacious and well designed, with clearly separated 'living room' and 'bedroom' areas. The view from the room was very nice, although it still overlooks the highway (that's just the location; there's nothing you can do about it). The staff is warm and welcoming. The concierge service is very good. Ahmed provided amazing food spots. I stayed during the huge flood, and the hotel still operated normally; that's a huge plus, as many hotels broke down. Being directly connected to the Mall of Emirates is convenient if you need anything. Overall, you will feel well taken care of during your stay and it's definitely a hotel to recommend.
Stayed in April 2024
Reviewed: 28 April 2024
Raja
United Arab EmiratesBest location
Stayed in April 2024
Reviewed: 28 April 2024
Raja
United Arab EmiratesWow experience
Stayed in April 2024
Reviewed: 28 April 2024
Salma
AustraliaThe hotel had a beautiful fragrance on entrance. The room however had a musty smell, probably due to the air conditioner or vacuum machine. I called housekeeping who were quite apologetic and arrived with some air freshener which they sprayed on the curtains. Didn't do much to get rid of the musty smell, but everything else was perfectly clean.
Stayed in March 2024
Reviewed: 27 April 2024
Giorgi
HungaryVery good
Everything’s
Stayed in April 2024
Reviewed: 27 April 2024
Mahmoud
United Arab EmiratesHonestly nothing
Amazing service, great hospitality and a very professional staff
Stayed in April 2024
Reviewed: 27 April 2024
Veronica
SeychellesI was not told about the lounge facilities included in my room rate ! Or location
Not applicable The staff are.always very helpful especially the concierge meet and greet bell boys
Stayed in April 2024
Reviewed: 26 April 2024
Taner
SingaporeThere was an unpleasant smell in the room
Location
Stayed in April 2024
Reviewed: 23 April 2024
Alkhansa
Saudi ArabiaNone.
The room we booked was spacious, clean, comfortable and overall fit us (party of 3) very well. The breakfast was great as well! The access to the mall was easy and came in handy.
Stayed in April 2024
Reviewed: 20 April 2024
Angela
United KingdomNothing
Lovely friendly n efficient couldn’t fault anything! Customer Service at its best
Stayed in April 2024
Reviewed: 20 April 2024
Edward
GhanaRefund at the point of check out. Why give me Durham when I gave out US dollar
Did not have bfast
Stayed in March 2024
Reviewed: 20 April 2024
888
United Arab EmiratesThe room is clean and organized well. Their breakfast has a good range of selections .
Stayed in April 2024
Reviewed: 20 April 2024
Gamil
ZambiaClear and comfortable
Stayed in April 2024
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