Burj Khalifa is blocked from view Living room furniture is worn Getting to and from the hotel during Dubai's rush hours is a nightmare Carpets are worn and looks very old

Location is close to E11 and Dubai Mall Car parking is free Apartment was spacious with good view

Stayed in May 2024

very slow check in procedure and we had to request 2 times during our stay for new towels in the room and refilling water bottles

good location and friendly staff

Stayed in May 2024

The Hotel seemed to have a bit of an odor and unfortunately the Hotel lost power during the night and was still not fixed when we checked out at 7am so it was starting to get a bit warm.

The room was fantastic. Very spacious and had everything you needed. The bed was comfortable and the room was very clean. The buffet breakfast was very good and the location was very convenient to the Dubai Mall.

Stayed in May 2024

The apartment is close to 200SqrM and the furniture are old fashioned and not many to fill the place and be more cozy.

Very spacious apartment. Comfort beds and spacious bedrooms. Fully equipped big kitchen.

Stayed in May 2024

The walking distance to the Dubai Mall, Burj Khalifa and downtown is allowing nice walks

Stayed in May 2024

Great location plenty of variety for breakfast staff were very polite and always able to answer any questions we had room was very comfortable

Stayed in May 2024

The room was huge and very comfortable. Facilities were great and having a selection of pools was really nice. The location was very handy to the Dubai Mall and sheik Zayed Road. There were also some lovely restaurants in the complex.

Stayed in May 2024

The apartment was quite dated and dark. The balcony was very dirty

The location

Stayed in May 2024

The night club noise is very high after midnight, hard to sleep with it.

The location is exceptional.

Stayed in May 2024

Great value for money. Huge suite. Clean and staff were very friendly and helpful. Decor was dated however hotel was still extremely comfortable.

Stayed in April 2024

Some parts of the premises were closed off to me, as a solo traveler, with signs that said “families only.” This felt strange and exclusionary.

Location, good maintenance, aesthetic distinctiveness of the exterior

Stayed in April 2024

I requested for an hour late check out but wasn’t allowed.

Location is close to Dubai Mall

Stayed in May 2024

When we first arrived we were put in an older apartment with a number of issues, however I spoke to the management and we were moved swiftly into a lovely apartment. Really appreciated the speed that my complaint was dealt with

Amazing location. Lovely pool 🏊 Apartments in A block were spacious and felt like luxury Loved the singer in the evenings and a really cool bar with live sports! Life guards were super friendly and really took care of my children, all the staff in fact were brilliant

Stayed in April 2024

Decor was dated a bit however the bedding wasn’t which is great.

The location was excellent The apartments are very spacious and the beds are a very generous size Apartments have ensuite bathrooms which is great for getting multiple people ready for the day.

Stayed in April 2024

Room a bit dull, ie needs better lighting and a refurbish.

Great staff, very helpful and cheerful. Pool excellent and good buffet breakfast. Hotel transport to airport reasonable price.

Stayed in April 2024

All spa facilities in the hotel weren’t working when we were there, pool was colder than we expected, bathrooms in our room were not as functional as expected, shower head didn’t move in one and couldn’t use shower in other (stuck on bath), so room was older and needed maintenance

Location and comfortable rooms, functional kitchen, large lounge and nice balcony. Breakfast was fantastic, staff were very helpful

Stayed in March 2024

The location of the hotel was excellent

Stayed in April 2024

- kitchen needs more dishes and utensils, ideally also basic things like salt, pepper, rice, paper towels. - cleaning needs to be more standardized (one day we miss a bathroom rag, another day toilet paper, paper tissues were added only once) - noise from the streets due to loose windows - weak internet in public areas - smell in the rooms (mauldy?) which didn't go away despite us having windows open every night. Maybe carpets need to be cleaned, or some room perfume added. - reduce plastic from shampoo, gels and so on. Public area restrooms had a refillable bottles, so why not have them in apartments too? - only 1 elevator out of 3 in operation - guests needs instructions how to get around the hotel (where to find each pool, how to get to and from garage)

Stay: 2 weeks in April Group: 3 adults, one 2 y.o. kid Hotel location: hotel is a huge complex, a landmark, that is easily seen in the distance. It's next to a 3+ lanes, ground and upper level road which never sleeps. Although we lived on the 8th floor we could hear cars very well due to loose windows We heard that 3-bedroom apartments face the garden, so they may be less loud. Hotel is close to Dubai Mall, but be prepared to walk at least 10 minutes and cross 2 roads. Hotel is 20 minutes walk from the metro station. We chose this hotel because it was one of very few which had a garden and pools not located on the roof. Indeed, hotel has a beautiful garden, 3 warm outdoor pools, and a big childerns playground. There was a mid-size and mid-price supermarket right on the corner. Room: we had two bedroom apartments facing Dubai Mall. A/C was excellent, each room had its own modern Honeywell steering unit. 2 rooms had a LCD TV (although not connected to the Internet). There were dozens of electric sockets everywhere. Rooms had big wardrobes. Apartment was bug enough for our group, and could probably easily take 2 more adults. Pool: hotel has 3 pools, all available to us. Each had some unique benefits like shadow of trees, or light music, or very warm water. All were suitable for toddlers. Lifeguards were very helpful and friendly. Free fluffy towels. Yaseer was a very charming guy who always smiled at us and helped us many times with orientation. Dining: we tried breakfast for 80AED and it was totally worth it. I can compare it with European hotels of the same category. - beatiful, quiet garden inside the hotel, where city noise is not heard.

Stayed in April 2024

Food cold too quick

Breakfast was ok. The Dubai mall and hop on hop off buses across the road were good

Stayed in March 2024

Nothing.

Spacious room. Good location near Dubai Mall and metro. Staff exceptional- friendly and very helpful. Breakfast was fine. A very pleasant stay.

Stayed in April 2024

Only thing I can think of is the WiFi connection at second pool/club could be improved.

We stayed at a 2 bedroom appt which was very spacious. Across the street of Dubai Mall so perfect place! We really enjoyed having lots of options at walking distance. Staff at the hotel was really nice.

Stayed in April 2024

Your child can stay "for free" but it means the child shares bed with you... Then we have to pay an extra charge to actually get a bed for the child. So no the night is not free for the child. But at a reasonnable price, roughly 30$ per night.

Very close to Burj Khalifa. Beautiful hotel and pools. Excellent food for breakfast, lunch and dinner. Excellent value for money. I would definitely go back.

Stayed in April 2024

The mold smell , pigeons and other birds if you try have breakfast outside.

large , comfortable rooms

Stayed in April 2024

Breakfast could provide more variety or more choices. Stayed for 6 nights, and had almost the same stuff every morning.

The pillows provided were excellent. Many times, other hotel-provided pillows were too soft. The pillows provided at Swissôtel Al Murooj Dubai were perfect for me. Had a good sleep every night.

Stayed in March 2024