Was really well Organized with excellent staff and really nice location

Stayed in May 2024

The cigarette smells in the floor of our apartment.

The staff, specially Paulo, from breakfast, and the friendly lady waitress from the pool bar.

Stayed in April 2024

NA

Your concierge team was amazing!!! Before we arrived we were communicating through whatsapp coordinating shuttle from airport and throughout the visit they helped us.

Stayed in March 2024

The 50 euro cost of breakfast. If paying 660 for 2 nights..breakfast should be included..

Views Pool area

Stayed in April 2024

Great views, very clean

Stayed in April 2024

Not so fun of gym classes at the pool with all that loud music...

The staff was really efficient and friendly, the breakfast with the sea view spectacular and all the restaurants were good. The pool was nice and clean and the beach nearby verruca clam and enjoyable. Also the spa was excellent and I received a very good massage, great professionals.

Stayed in April 2024

I wished we had more time to enjoy Rio. Rain styed with us until we left on Friday morning.

All the Hotel's staff went above and beyond to make us feel special from check to checkout. Bene's an Etoile restaurant associates made us feel at home. Our meal at Etoile was fantastic and can't say enough about our waiter "friendly elegance". Concierge staff ensured we made the right decisions as to what sites to visit given the cloudy rainy weather. Transportation around town and to restaurants were quickly available. Thanks to the entire staff for making this a memorable and enjoyable trip to Brazil.

Stayed in March 2024

There were some sounds of construction during daytime. We had dinner at Bene restaurant once and it was below expectations

We stayed to celebrate our anniversary and the hotel went beyond with their attentiveness, we received a personal gift on our anniversary date that was so thoughtful and nice and during our stay we received various small extra things to our room, like desserts, chocolates and coconut water. We stayed at a club room and really enjoyed the breakfast in the top floor restaurant. The views from the hotel is incredible. Beautiful surroundings with the beach, mountain, rainforest and favela all meeting in one place. We often walked to and from the hotel to nearby places but the hotel also offers great taxi service that we used at various occasions. We had dinner at the Casa de Cachaca at two occasions and we were very pleased both times.

Stayed in March 2024

Not a thing

Everything 😆

Stayed in February 2024

Price is high, took time for check out due to huge queue. Also could be nice to have some music around the pool for better atmosphere.

The best hotel to keep my kids busy at playgrounds and at the same time enjoy hotel facilities: swimming pool, nice food at the restaurant. Stuff was very kind to us and communicative to the kids.

Stayed in March 2024

Nothing.

Everyone was very kind and helpful. We set up transportation through the hotel to and from the airport. They were wonderful. He even stopped at a local shop to get us Brazilian snacks and coffee to welcome us to Brazil! Check in and out was very quick. They were able to accommodate our early check in request even though the hotel was very full. Concierge desk was so helpful and energetic. Pool and bar was beautiful and clean. Drinks were perfect. Room service we ordered online was quick and convenient. The rooms were large and comfortable with perfect views. Breakfast was great and plenty of options! Ubers to and from the hotel were quick and SO CHEAP. We loved staying a little further outside of the typical tourist location since it was so easy to reach by Uber. We unfortunately had a family emergency and had to leave unexpectedly several days early and they were so helpful and accommodating. I thought I would have lost all my money but only paid for days I stayed with no extra fees. They were so kind. We hope to be back one day to re do our vacation as we had never been to Brazil and wasn’t sure what to expect.

Stayed in March 2024

Nothing, I loved every bit of the experience.

The room view was one of the most beautiful viewa of Rio.

Stayed in March 2024

Tour bikes were in awful state. There was a rust leak in the waterpipes at some point, although it was quickly repaired.

Stayed in March 2024

A lot of hidden charges and taxes at the end of the bill that adds up to an expensive stay

Friendly staff, stunning views, well kept facilities and good breakfast/pool

Stayed in February 2024

The ATM in the hotel was massively expesive to draw cash out of (carnival tickets and shuttle have to be paid in cash for some reason)

Everything was fantastic, great hotel

Stayed in February 2024

The poll isn’t clean enough

The staff, breakfast, location

Stayed in February 2024

Resort seemed very busy. Upon my arrival, I asked and was told all 500 rooms were booked. They should've hired more staff. Staff were not always attentive, especially down in the beach area. That was where service was lacking. Club lounge, happy hour, and breakfast at L'Etoile are ONLY available to members which is important to know before you go. One might consider signing up before staying here as I found the 4 restaurant options to be limited and underwhelming. Definitely plan to take an uber to the leave the resort for better food options. The pool "restaurant" had the least amount of options. L'Etoile is only open after 6:30 pm for dinner.

Stayed in February 2024

The pool was very nice.

Stayed in February 2024

The hospitality of the staff was impeccable. They were very nice and friendly. I felt very relaxed at the facility. The French restaurant on the top floor, best octopus I ever had.

Stayed in February 2024

The smell in the washroom, we thought it was either sewage problems or the room is stuffed and wet. The couch bed didn't have white sheets on them.

The view and customer service were excellent. We enjoyed food, club drinks, variety, and selection. The pool was clean, and the room was well maintained. Kids Club is a great addition, and staff members were very welcoming, friendly, and openly.

Stayed in February 2024

N/A

Breakfast was amazing. The staff were so lovely and kind. A special thanks to breakfast team: Monique, Gilsilaine, César from dinner restaurant, the pool team: Debora e Andre. They made our stay even better. My 8 year old daughter loved the attention they gave her. The restaurant and the pool bar were my favourite spot.

Stayed in February 2024

Money had been spent to modernise common parts but rooms a bit tired and in need of refurbishment

Excellent facilities and location

Stayed in January 2024

Its very USA oriented : helps for great service but also many Americans Rooms okay but dated . Many spaces can use update in interior deco No small snacks at bars ( nuts or crisps ), everything has to be prepped by one of the kitchen and takes 45 mins Not sure why I have to pay a resort fee, was this optional ? Checkin guys were quite obnoxious and arrogant Isolated location means Ubering everywhere (not a problem for me )

Nice isolated location and good spacy rooms. Excellent WiFi. Super comfy beds. Everything works well. Nicely styled restaurant Bene with good ocean views during breakfast and attentive staff Bar staff at pool bar is fun

Stayed in January 2024

all goof

the pool area

Stayed in December 2023