.

Great staff, nice comfy rooms with large bed . Excellent breakfast

Stayed in September 2023

Staff training could have been a little better. Asked the cocktail waiter what an ingredient in one of their signature cocktail was and he didn't know. Surely, learning the ingredients of your very own cocktails should be a basic?

Excellent service from a friendly staff, particularly Rohan at the check-in desk. He couldn't do enough for my birthday stay! Great breakfast as well, in fact, one of the best hotel Full English I've had in quite a while.

Stayed in September 2023

Great location, very comfortable rooms, professional staff and amazing breakfast.

Stayed in September 2023

Excellent service! Large room, mini bar was complimentary. Liverpool station next door to the hotel, with direct correspondance to Heathrow (Elisabeth Line).

Stayed in August 2023

The shower drain was a bit slow, so sometimes the water would pool and overflow into the bathroom floor.

Room was a great size and bed was exceptionally comfortable. Amazing location, super easy to get to from Heathrow, and not very touristy. There was a note about construction near the hotel and potential noises, but we heard absolutely nothing. The daily wine hour is an awesome treat, and the staff was nothing but wonderful to us. The hairdryer in the room wasn’t working and they promptly dropped off a working one for us. Truly loved our stay and this is now my go-to hotel next time I’m in London.

Stayed in September 2023

Nothing - it was all good.

Staff and facilities were excellent.

Stayed in August 2023

Nothiing

Room was excellent, very clean. Breakfast excellent and a wide selection. Location was perfect foR my requirements

Stayed in August 2023

We had a room facing Liverpool Street at the corner to A10 on the first floor. Because of the very good windows you could barely hear anything from the streets. It was perfectly quiet. BUT: you could hear (and feel) the tube below the hotel. For people who really want a quiet room, we would not recommend it and we would not stay in this room again. One night there was a private party going on in the pub located in the hotel and it was so loud that we could not understand each other in our room (really!). Luckily, we only arrived at our room at 11pm and they shut down the music at 23:55, but I can't understand how they can accept such events in their hotel annoying so many guests. The brekfast, by the way, was not even on a 4 star hotel level. Nothing special at all, no fresh juices for example, very limited choice of cheese or cereals. And they asked us to not order eggs please, because the kitchen was already too busy. Hello? And what many hotels in London do these days: They simply put an additional discretionary service fee per day of around 5% on the invoice. You can ask them to remove it, but we think that this is a very bad habit.

The location is perfect, because of direct access to Standsted Express, many tubes (incl. Elizabeth line) to all areas of London. If you want to spend some time in East London (Brick Lane, markets etc.) this location is the perfect choice, because you can easily walk to the East London hotspots. Because the hotel is attached to Liverpool Station, you have access to all kinds of coffee shops, supermarkets, restaurants etc. Travel time to the usual London touristic locations (Big Ben, Tate, Westminster Abbey, London Eye, Hyde Park etc.) is about 30 minutes by tube (Central Line was our choice most often). The hotel is in a very nice old buidling and the interior of the entrance hall is stunning. We liked the design and size of the rooms very much. The hotel claims to be a five star hotel and the front desk staff is very friendly, but all in all this is no 5 star hotel at all (and we have been to many), it is on a solid 4 star level. In the end, you can't expect to get a full 5 star experience, if you pay a 4 star price. You simply need to look at what this hotel charges compared to other 5 star hotels in London. Huge difference. What we were impressed about: One day I needed to spend the whole day in the room for work and when we left for dinner they made our room and we did not even ask for it. This was definetely a moment (the only one) of a 5 star experience.

Stayed in August 2023

We loved the location. Right next to Liverpool Station, which is the main artery to everything. Jason (I think that’s his name) at the front desk helped us every day and gave us great advice and information. Wonderful breakfast and great bars in the hotel. 

Stayed in August 2023

The steam room was out of order for a couple of days - but the staff rectified this. Also some rooms dont offer baths in the en-suites nonetheless this may not be a big issue for most.

location, staff, facilities, extra comfortable beds which it was clear the owners had invested in to make as comfortable as possible for guests. All in all the hotel has everything a business man or general traveller on vacation would want

Stayed in July 2023

Maybe the view

The staff were all really top notch! Great service and assistance. Made my experience worth it.

Stayed in August 2023

The breakfast was great. Good variety and great service. The location is great too with Liverpool station just next to the hotel. Also the close proximity to restaurants, shops and key attractions made it a perfect location. The overall service was great too.

Stayed in August 2023

Nothing to complain about.

Complimentary drink whilst checking in was a lovely touch.

Stayed in August 2023

steam room didn't function for a couple of days but engineers were quick to address the issue

lovely atmosphere, friendly staff, everything you need for convenience in a good location with good access to around London. Will be back again. the bed was fantastic, its clear the hotel have invested heavily in the products and facilities there.

Stayed in July 2023

Nothing for the hotel.

Room is clean and quite big enough for us. Everything in the room meet our need.

Stayed in July 2023

Would have preferred a quieter room, but not too bad.

Great hotel but being next to Liverpool Street Station and a busy police station meant that it was occasionally noisy. Location next to Spitalfields Market and Brick Lane was fun and it's a 20 minute walk to Tower Bridge, the Tower of London, and Borough Market.

Stayed in August 2023

Step up into the shower is too high without having anything to hold on to. I slipped and have a large bruise on my leg to show for it. I’m not elderly so I imagine it wouldn’t be pleasant for someone who is.

Location, cleanliness, staff. Generous mini bar. Size of room and bathroom. Quiet. Lovely breakfast.

Stayed in August 2023

Location could not be better.

Stayed in August 2023

Step free access to breakfast not evident.

Stayed in August 2023

Can be a little noisy as a city centre hotel next to a busy railway station and police station

Stayed in August 2023

The noise of the guests above us.

The ambiance and decor and luxurious rooms.

Stayed in July 2023

So clean, stylish and friendly

Stayed in July 2023

The room I stayed in had one window but it overlooked an internal area. Because of this there was no light in the room and it made the whole appeal a little dark and sad. Some of the rooms have a street view so if you get those, you are lucky. Otherwise all good.

The location. Very centrally located. Literally outside the Liverpool Street Station, which is one of the key tube stations in London. Allows for great connectivity. The decor and the vibe of the hotel is also very nice. Clean, modern, contemporary. The rooms also are decent in size and comfortable.

Stayed in July 2023

Bathroom flush was a tad noisy.

Nice rooms with clean facilities. Right next to train/tube station so it’s super convenient. Much more value than money versus other locations, like Soho.

Stayed in July 2023

Nothing at all

Everything! Comfortable bed and spacious room with everything we needed for a comfortable stay. Staff are so helpful and obliging.

Stayed in July 2023