However some properties were old and need to be rejuvenated. The bath tub, bed, etc need to be refined. The lamp in the room is not that bright. Some bed clothes are with holes. The tissue paper in the bedroom is lacking.

This hotel was in the past a luxurious one, and the image stays till now. The breakfast was varied and decent. The staff is polite and helpful.

Stayed in May 2024

Room was ok

The staff and the food

Stayed in April 2024

They need to rethink a few things.. i jv given my feedback and hopefully they will follow up.

It did have a grand look befitting a 5 star, though somewhat run down in a few areas. The staff, particularly the ones in the restaurant were great!

Stayed in April 2024

My expectations were actually exceeded.

I booked the hotel just for one night, as I had to take the flight early in the morning and was surprised to see that the hotel was so much bigger and had so much more to offer than it had actually showed online. It had big rooms, large swimming pool and a wide choice of food options. What surprised me the most was that they were serving breakfast as from 2 AM during the Ramadan. Very helpful and professional staff.

Stayed in March 2024

they are wasting so much money on staff that are not working, too many of them doing nothing at the lobby area especially situated on the front door. money can better be spent on maintaining the hotel and on cleaning staff. the pillow cases are dirty have to ask for change, the phone in the room is not working.

The design of the hotel is nice have a traditionla rich old money feeling to it, the room is spacious.

Stayed in April 2024

Spacious rooms. Green area surrounding the hotel. Nice area with restaurants and shops inside the hotel. Nice and helpful staff members. Good WiFi speed. Great shower!

Stayed in March 2024

Maybe they could add some light in the room, because if you need to work by night, the light is not enough.

I loved everything, the people working there (they're so helpful, friendly and kind!), the wonderful garden where you take the breakfast, the quality, quantity and variety of food served at breakfast and dinner, the swimming pool, the view from room's wide window, the space in the room. Thank you so much for everything! It was perfect!

Stayed in March 2024

Hotel & the staff both were excellent.

Stayed in March 2024

None

Food

Stayed in March 2024

The selection bread and jam were limited. No croissants and the jam could be further improved, and butter too. The rest is perfect! Charging system recommended to be upgraded via usb port rather than an extension cable.

Breakfast was good and featuring plentiful of local dishes. The restaurants are exceptionally good, both staff and food.

Stayed in March 2024

The hospitality is top-notch

Stayed in February 2024

The hotel is older, which you can tell. Bathroom felt a bit dirty because of this because of stains. It might have been perfectly clean, but replacing older toilets for example could make a huge difference. Dinner is quite alright, but overpriced.

Friendly staff, specially pak Nyoman. Comfortable bed, nice view and good location. Breakfast is good.

Stayed in February 2024

It would be really good to have a small fridge in the room, and the area is quite empty, you need to take a grab to go around.

The hotel is almost perfect. The decoration, the facilities, the restaurant, and the location to visit the Ijen.

Stayed in February 2024

Nothing

Interior is fabulous

Stayed in February 2024

The time for breakfast. Too early to finish. Sometimes we have late wake up, and too short to have breakfast

The food

Stayed in January 2024

Tennis courts was quite expensive for just an hour. 300.000

Breakfast was amazing. Big rooms and good amenities. Friendly staff.

Stayed in February 2024

Only thing that detracted from the otherwise excellent hotel, staff and facilities was the condition of the carpet in the room and near the lifts. That is, fairly substantial stains on several areas of the carpet which had obviously been there for some time.

Staff and facilities were excellent

Stayed in January 2024

There was no bar that serves alcoholic drinks

The staffs were very friendly. Not too far from Tunjungan area. Comfy bed. Separate shower and bath tub. It has a nice big pool. Breakfast had many varieties and the outdoor seating was cool.

Stayed in January 2024

Excellent buffet breakfast Friendly, helpful & welcoming staff

Stayed in December 2023

Large and very clean rooms, A lot of food choices, Staffs very helpful, Beautiful outdoor areas

Stayed in January 2024

Nothing ... everything was great

Very nice oasis in the city 👌

Stayed in January 2024

None

The property has a decent facility. The hot jacuzzi and clean pool really made my stay with my daughter memorable. And i would like personally Thanks all the staff but also i would do an honorable mention to Nyoman and Mega for their wonderful hospitality and very attentive attitude. You guys made our stay in your property truly amazing!

Stayed in January 2024

I was client from early 1980’s, many times. All ok except the restaurant

All ok, except for restaurant and food and service at restaurant. Terribly slow service, amateur untrained staff and food was undercooked and cold

Stayed in January 2024

The building was old, but well maintained.

Room was huge, great for families. Location was also centrally located and easy access to anywhere in the city.

Stayed in January 2024