Breakfast was good but the Stuff is unbelievable helpful and kind! When I go Jakarta again I know where to stay !

Stayed in April 2024

I like that it’s connecting to a luxury mall

Everything fine specially the stuff

Stayed in April 2024

Location a bit macet

Service. Gym. Food

Stayed in March 2024

Staff was incredibly attentive. All inclusive deal was an amazing value. We'd stay here again and again.

Stayed in October 2023

I shared my concern with the management regarding the use of small plastic bottles for drinking water. We received at least six disposable plastic bottles daily, creating a significant amount of plastic waste. Many other hotels in Indonesia we recently stayed in have transitioned to glass bottles or provide clean water dispensers in rooms. We hope the hotel considers these eco-friendly approaches. Additionally, the hotel’s interior, while charming, shows signs of its age, dating back to the early 2000s. The decor and colors reflect this era, and some areas, especially the hallways, could benefit from brighter lighting to enhance the overall ambiance.

We had a delightful stay at Hotel from September 22-30, 2023. The staff warmly accommodated all our requests and even celebrated our special occasions with elegance and charm. One of the highlights was the hotel’s convenient connection to a large mall with a fantastic grocery store. This made it incredibly easy for us to find anything we needed beyond what the hotel offered.The hotel even thoughtfully catered to my husband’s dietary restrictions. Our suite (room 2205) with access to the club lounge was well-appointed. We appreciated the spacious, clean room with stunning views from every window. The cleaning staff did an outstanding job, ensuring our suite was immaculate after we returned from each excursion.

Stayed in September 2023

All goof

Exceppptional holifay

Stayed in August 2023

Carpeted floors is not my thing.

Huge bathtub, view, proximity to mall, friendly staff. You name it.

Stayed in July 2023

nothing

very nice large rooms excellent location great offer on the executive lounge

Stayed in June 2023

There was a small glitch when I arrived, my booking.com reservation was not honored, so I had to pay a bit more. But that’s not the fault of the Ritz, that was a problem with booking.com. Pro tip: book directly, and have the hotel pick you up and drop you off, to save time and effort.

The food options on the concierge floors were excellent. We very much enjoyed the lunch and dinner service. I wish I had arrived earlier for breakfast! The staff were very friendly and helpful, even the chef came by to check in on us during dinner. The room was exceptional, exactly what I expect from a Ritz, and why I chose your property.

Stayed in April 2023

The noise from the traffic outside was very disappointing. The hotel needs to improve its soundproofing such as better double glazing for the windows and better soundproofing for the walls.

The location was excellent and the view from the room was great. The room was inclusive of all meals i.e. breakfast, lunch, dinner, and for happy hours and they were awesome. The staff from the security guard, the bellboys, reception, and the lounge at level 21 were very friendly and accommodating, and one felt welcomed. I had the pleasure of meeting Executive Chef Willmer who went around to all the tables and inquired about the food and the services. That is something rare in hotels nowadays.

Stayed in December 2022

it can be quite far from other areas but is really close to the CBD area. it is really an ideal location for work.

service is good standard. good facility. easy access to lounge and mall.

Stayed in October 2022

Unfortunately i got a noisy room facing the noisy traffic. And may even be having some issue with wind noise. Hence in the dead silent of the night its very loud.

Service is excellence. Clubs floor free flow of food and bewerage is excellence. I got the bigger room and the room is huge with Jacuzzi and sauna. very good view from the room.

Stayed in October 2022

Elevator

Location

Stayed in September 2022

gym is small

well maintained, clean and spacious room in very good location. staff is very friendly. everyone seems to know my name. impressive.

Stayed in September 2022

The food is excellent.

Stayed in July 2022

Nothing that i can point out, everything was great.

The Staff were very attentive to the tiniest details. We were truly impressed.

Stayed in January 2022

hard to fault it actually and the relatively small lobby area is a structural issue that the RC management can do nothing about it.

the location is really the best with direct entrance to a shopping mall and a short walk to the most vibrant area in Jakarta. the room is spacious, nicely decorated, well appointed and functional. the food choice is great and the quality is okay. the service is the reason to go back and the staff deserve 11 out of 10 !!!

Stayed in October 2021

The property location was perfect with its own entrance to The Mall (Palace). Pool area was great too. View from room are great too.

Stayed in September 2021

Staff were very friendly and helpful. The food was delicious. Kids were so happy because they were treated nicely, especially in the Club Lounge. It’s so nice when everyone remembers your name. It was a great stay.

Stayed in June 2021

None

The room was spacious and comforting.

Stayed in June 2021

A lot of young children in the business lounge. Made it noisy and difficult to relax at times.

Beautifully appointed rooms and truly a 5 star hotel. The business lounge is very comfortable and the food and service is great.

Stayed in June 2021

on the first day we were called from our restaurant, where we had all inclusive, to the restaurant on the 6th floor, where the chef presented a 6-course dinner. all the food was delicious. But there is one thing: people nearby poured a glass of wine. we were bypassed. it was very humiliating. we had full board and included free alcohol in this hotel. When we offered to pour a glass of wine, they offered it to us for money. I consider this an unacceptable, degrading human dignity, considering his stay at the hotel completely ruined. Now about the service in our restaurant: it was, to put it mildly, unsatisfactory. when you eat, the waiters do not follow and do not clean the table on time, which is why a mountain of dirty dishes accumulates on the table. Coffee was served, no sugar was served. when they brought sugar they did not give a spoon than you can put sugar. Everything needs to be asked for all the time. when reserved, they asked if they had game wine for breakfast in full board - they said it would be. the result was nothing. Service is intrusive. There is no logic in many points. The sauna on the 1st floor was missing a facial tonic which we didn't touch. Upon check-in, all accessories were for 1 person, including a bathrobe. Although the booking indicated 2 people. In this connection, I had to call, ask, wait, which I consider unacceptable for a hotel of this level.

Friendly staff. good kitchen

Stayed in May 2023

Staff on 21st floor were rude and unprofessional

Choice of food was good

Stayed in February 2023

There are no comments available for this review

Stayed in February 2024