My receipt said I could cancel ahead of time, but the staff refused to honor that, even though I made my request within the allowed timeframe for a refund. I wanted to change from 4 nights to 3 nights.

Good kitchen, historic building

Stayed in May 2024

It appears to be a very large place accommodating a lot of people. This leads to the facilities being used a lot and can often be found left messy. The cleaners do a great job and can always see them moving about. The beds are fairly squeaky and no place or shelving to store small things like phone or water bottle if on the top bunk. The lockers were very fidly and looked like they needed to be updated with new locks. The place was a maze and signage can be a little confusing regarding the intention of what facilities are for which genders. The male showers was a journey and a half from the room when the female showers were right at the room.

The staff were great and very helpful. They ensured a smooth check in. We got there before our check in time and were able to complete a pre-check in and leave our bags. When it came time to check in, it was as easy as turning up, grabbing the keys and ready to go. The rooms were decent sized and plenty of space.

Stayed in April 2024

What we expected. Well placed, but not very comfortable (one shower for 18 people, no door or locker for the shower, no clean sponge or towel in the kitchen)

Stayed in May 2024

the room had a little too many beds...

the house is pretty with it's labyrinth-y corridors and stairwells

Stayed in April 2024

I didn't like much the bathroom, both in cleanliness and space available terms.

I liked the cost-quality ratio. I liked the big room with big windows and I liked the position of the hostel in the city. Also the staff was very nice and welcoming.

Stayed in April 2024

Maybe the cleanliness of the bathrooms was lacking a little, and the beds were very very noisy everytime we turned during sleeping.

The location was great, everything could be approached and it took us maximum 20 minutes to get to the Cathedral, beautiful nightlife.

Stayed in April 2024

Warm covers were not that clean. Kitchen was dirty. No kettle. The door could not be closed from inside without pulling it strongly and making real loud noise, so if someone is sleeping at the time you would wake them up for sure and it happens every time when someone is entering the room. Upper beds were quite shaking. Large water bottle for hiking of one of us was stolen from the luggage room and they did not give any effort to find although there were cameras on all common areas (maybe they considered water bottle not that big deal). Several toilets and showers, not all seemed clean. Most of us decided not to take shower there due to hygiene reasons.

Perfect location, clean bedsheets, comfy matress, could drop off luggage before check in and leave after check out for couple of hours. Friendly reception available most of the time.

Stayed in April 2024

location 10minutes to old Town. five minutes from bus stops. great kitchen with full facility. supermarket Conad next door

Stayed in March 2024

The in-suite bathroom was not the most clean, but it was more than enough for my one-night stay.

Check-in was smooth and they store luggage for free! They also has a very spacious kitchen and sitting area if you need to make food.

Stayed in March 2024

No electric kettle in the kitchen, the locks are aadditional paid and you need to pay deposit for the keylock

Good localisation

Stayed in February 2024

The room was quite noisy, all the sounds from the street could be heard. Because of the number of people in the room at some point it became very stuffy.

The location is very good, close to the city center. Room was clean, the lockers were in the room, the bathroom is private for the room, so only people who stay there can use it.

Stayed in March 2024

Some parts were not very clean, it was like if they just mopped and that’s it.

It’s really big, staff was great, I forgot something in the luggage room and they kept my stuff while I returned to picked it up, also was cool they have bathrooms also outside the rooms, besides they have kitchen and I use their washing machine and dryer which they were okay, and it was cool they rent reading lights, it was great that way I didn’t have to bother the other people because it was a shared room.

Stayed in February 2024

Lots of stairs (can't be helped; 15th century building and all), no reading lights included (available to rent from reception), and sheets are given to you upon arrival, no pre-made beds.

The location is amazing. Right next to a grocery story (helpful for making meals in the hostel kitchen), close to Santo Spirito and restaurants, and a short walk to tourist sites. The staff is wonderful and very helpful and the cleanliness is top tier.

Stayed in February 2024

There js no kettle in the kitchen

Helpful nice staff , great location

Stayed in February 2024

Just the blanket was small and cold

Nothing

Stayed in February 2024

So this is fine for a night or two if you want to see the city on limited time and want the ease of getting around walking everywhere, but wouldn't recommend it longer than that. Female bathroom floors were wet (just a curtain covering each), there were at least three guys in the female bathroom in the morning, and there was no tissue the first time I went to use the toilet. No lift, so you'll be carrying any luggage up stairs. You'll have to pay for a night light and/or a towel, though credit where credit is due, it's just 1e each and a 5e returnable deposit, which is actually pretty good. Think there might've been a club somewhere nearby, based on the noise, but it wasn't too bad. Very much a younger crowd sort of vibe, they have like 'no loitering by the door past midnight' signs, people coming in and turning on the lights at 1am, etc. I'd asked for a ground bunk under special requests, they said they'd try and then when I got in were like, they're assignable (so they could've reserved me a bottom) but we didn't assign you a bottom one and now it's too late bc you're the last in. So guess they just straight up forgot the request and agreeing to it. Like, if I'd known it was dependent on how early I got in then I 'd have come earlier, why tell me they'll handle it and then fail to when they actually could. Also, you'll have to put your own sheets on, which isn't the worst but if you're coming in late and tired and in the dark, not great. Small things but all added up was just annoying, especially given I'd just spent four days in a dif hostel that was a bit further out but cost 30% less and had none of these issues (tho it'd had a private bathroom so I guess that's not comparable).

The location was good, you could pretty much walk everywhere and it was fairly nearby the river, plus plenty of buses to take you to the main station/trams. Also appreciate the 3am-6am curfew, nice to know people won't be coming in at weird hours and turning on lights and such.

Stayed in January 2024

There were no rules about getting in and out the room at bedtime. Eleven french girls went out for party at 11PM and came back at 4AM making noise. When i tried to complain to at night shift manager about that, he answered "if you wanted a quiet night you should have paid a private room".

Stayed in December 2023

Ginormous rooms (20+ bunks) with no privacy curtains. Reading lights have to be rented. Electric stove in the kitchen that takes months to heat up.

Property easy to locate and within quick walk from rail station and historical center. Friendly check-in and stable WiFi on the premises. Good in the cleanliness department: better in the bathrooms, worse in the kitchen, where sinks were perennially clogged. Comfortable sleeping temperatures (winter), and very cozy mattresses. Spacious dining/hangout hall adjacent to the kitchen.

Stayed in December 2023

Other guests not putting away their dishes. But the staff were great with cleaning up.

Location was great with various grocery stores in walking distance. I stayed in a dorm room and on a top bunk, it was easily accesible, unlike other I have stayed in.

Stayed in December 2023

not one single decent cutting knife available in the kitchen, also the closing of the terrace by 22:30 doesn't make sense to me

perfect location and nice terrace

Stayed in December 2023

Smell like a bathroom in the corridor, with narrow stairs, the bed wasn't comfortable

The room was big and warm enough

Stayed in December 2023

There is only a few spoons and the forks in the kitchen. Sometimes even none. Only one hair dryer and need to borrow from the reception desk, but it's broken and only code winds) The locker provided is unable to lock properly. It will open easily with a little pull even the padlock locks it.

The stuff is really kind and willing to help.

Stayed in October 2023

Hostel being hostel, when another bunkmates start to snore in the middle of the night, u will not have any good sleep. Its no problem of the hostel though.

This is a hostel. So dont have high expectations. Need to make own bed sheet upon check in. Sufficient facilities even if u cook your meals. Functioning hot water heating facility.

Stayed in November 2023

Big room. Space, for Florence anyway.

Stayed in October 2023