via Guido Monaco 12, 50144 Florence, Italy
#216 of 380 hotels in Florence
Guests' ChoiceBased on 506 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
8.4
Facilities
8.4
Staff
9.2
Value for money
8.0
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 July 2023
Stein
NorwayNothing
Everything was fine .
Stayed in July 2023
Reviewed: 25 July 2023
Rita
PortugalDidn’t properly cleaned the room or changes the towels, just made the bed The size of the room was incredibly small The room had a rotten smell that didn’t go away
Breakfast was amazing Staff super friendly Coffee machine available all day
Stayed in July 2023
Reviewed: 24 July 2023
Jonathan
United KingdomExcellent location, easy and only 6 mins to get into the centre of town on foot. Staff were polite and helpful.
Stayed in July 2023
Reviewed: 23 July 2023
Tsoi
Hong Kong/
Breakfast
Stayed in July 2023
Reviewed: 21 July 2023
May
EgyptThe weather was extremely hot during our stay and we would have appreciated if the AC was a little bit colder ..
The location was excellent just minutes away from Firenze central train station and so close to attractions , the room was modern spacious and very well equipped . The staff members were friendly and really helpful , I would like to thank the reception lady " Soukayna" who welcomed us upon our arrival and was helping and answering all our inquiries . I would highly recommend this hotel to any one who wants to visit Firenze 👍😊
Stayed in July 2023
Reviewed: 15 July 2023
Erin
CanadaThe pumping in our shower was not great, and the vent in the washroom allowed us to inadvertantly eavesdrop on the couple next door...
The staff are really friendly! And the location is perfect, we walked everywhere.
Stayed in May 2023
Reviewed: 14 July 2023
Quin
United KingdomVery very clean almost sterile!
Stayed in July 2023
Reviewed: 13 July 2023
Tamara
AustraliaWould have loved a pool
Location Cleanliness Spacious Modern Helpful team
Stayed in July 2023
Reviewed: 10 July 2023
Emine
AustriaThey should renew the water in the room on daily basis
The room was clean and comfortable. Direct access from hotel’s privat parking area. The price was ok but at least they should renew water in the room everyday. Open coffee bar was good
Stayed in July 2023
Reviewed: 9 July 2023
Hanna
FinlandVery good staff and special thanks to the manager of the hotel! Very good breakfast and good location.
Stayed in July 2023
Reviewed: 9 July 2023
Nikki
AustraliaQuite sterile but purposeful
Good beds, linen, towels and breakfast
Stayed in July 2023
Reviewed: 7 July 2023
Deron
United StatesWhen I first arrived the first hotel liason was about to turn me away because I did not have a passport. I live in Italy, so I shouldn't need a passport to stay in lodging within this country. Blessed be the co worker because she helped me out and allowed me not to lose money having to book another hotel or drive back home.
The breakfast buffet had a wide selection for a European style and was aesthetically pleasing to the eye. The room I had was situated over a busy street, so it made a nice view when I wanted to open the windows.
Stayed in July 2023
Reviewed: 5 July 2023
Iris
IsraelThe hotel charged extra fee for the parking
Stayed in June 2023
Reviewed: 4 July 2023
Mehdi
CanadaNoise
Cleanness
Stayed in July 2023
Reviewed: 3 July 2023
Fatma
United Arab Emiratesyou need to take stairs with all your luggage to the lift. it was really hard with four suitcases
Very kind staff Clean room excellent breakfast Convenient location
Stayed in July 2023
Reviewed: 1 July 2023
Ching
Hong Kongno string in bathroom to hang the clothes in bathroom after clothes washing
the room I stayed is comfort , breakfast is good have more variety , location is near where I went for my work;. and very near the T2 city train station.
Stayed in July 2023
Reviewed: 26 June 2023
Alvaro
MexicoThe room smelled strange on the access side; it smelled like sewer.
Great Staff, the room is pretty comfortable.
Stayed in June 2023
Reviewed: 21 June 2023
Marilene
United StatesVery convenient location close to the train station. Excellent breakfast. Friendly staff. Rooms are clean, large, and modern
Stayed in June 2023
Reviewed: 20 June 2023
Maggie
United StatesIt was convenient to the train station. We were able to walk into town but public transportation is easily accessible.
Stayed in June 2023
Reviewed: 18 June 2023
Jennifer
United Statesit was all good
close to train station n major attractions. beautiful rooms, very helpful staff, very quiet!!
Stayed in June 2023
Reviewed: 15 June 2023
M
United Arab EmiratesNil
Hotel staff were good Location is good Our stay was excellent
Stayed in June 2023
Reviewed: 13 June 2023
Soumya
Indiafood except breakfast not available
location
Stayed in June 2023
Reviewed: 13 June 2023
David
AustraliaNa
Location
Stayed in June 2023
Reviewed: 12 June 2023
Vikki
Australiavery helpful staff, special thankyou to Maroon who gave us plenty of information
Stayed in June 2023
Reviewed: 7 June 2023
Alan
United StatesLocation could have been a little better.
very clean-good breakfast- comfortable rooms. Staff was very helpful.
Stayed in June 2023
Dishoek, Netherlands
Grafton, USA
Auburn, USA
Dumaguete, Philippines
Estréelles, France
Kuranda, Australia
Domburg, Netherlands
Dubrovnik, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content