You can't control the airco. It's regulated for the whole hotel, we stayed in may and it was blowing hot air!! They told us to open the window, but there is a strong sulfur smell.

Good place if you have kids

Stayed in May 2024

Nothing to mention.

Excellent location to you explore Hakone, since the hotel is right next to the cable car station. We arrived early, so we could enjoy free drinks in the lobby until we could occupy our room. The onsen is really nice, just like the breakfast and the dinner which both have broad selection with nice service.

Stayed in May 2024

Nothing to tell

I loved outside onsen. The dinner was also vey good. We could choose our meal on the buffet. I found the idea of the open buffet very good. We took Japanese style room. It was fun;))) and comfortable. The view on the garden is beautiful and zen:)

Stayed in May 2024

Shuttle service only starts at 9am. The rooms and the hotel are dated. Expected a nice view from the room but had the view of a car park instead

The garden with the views of Mt Fuji. Breakfast and dinner were great- good selection of food. The room was big.

Stayed in May 2024

How hard it was to locate the hotel, the transportation in hakone is a bit difficult to manage for a foreigner.

The staff, the food, the onsen, the location, the view of mount fuji, the garden,.... in short everything

Stayed in May 2024

The food was just average, had expected much better quality for the price I paid.

The onsen and the Mount Fuji view. We love the Japanese style room.

Stayed in April 2024

You can only access this hotel via ropeway, bus or car. The hotel shuttle bus will only take you to the nearest bus stop. If there is bad weather the ropeway service maybe suspended, and taxis are hard to book. Beware some of the path from Ubako ropeway station to the hotel is muddy and rocky.

Room and bathroom were spacious. Dinner buffet was really good. Staff were helpful. Short walk to hotel from Ubako ropeway station.

Stayed in April 2024

Gym closed at 10pm. Should extend to 12 am Breakfast quality so-so. Should have more authentic Japanese options.

Easy check out

Stayed in May 2024

It was a long bus ride to this hotel and taxis were expensive but necessary to get around. Not a lot to do at the hotel except the onsen.

Breakfast was both Japanese and western so there were lots of options at meal time. The onsen was well kept and had beautiful views of nature.

Stayed in May 2024

Expected more for my money - Meals were of very good quality. Don't expect to get views of Mt Fuji or onsens in every room as advertising seems to suggest.

Accomodation is of average quality and seems a little lost in the 1980's - The decor and facilities are quite tired but kept very clean and comfortable - Areas such as under the beds and on top of ward robes were quite dusty.

Stayed in April 2024

There was nothing I didn’t like about the property

I was amazed of the views of Mountain Fuji from Hotel Green Plaza

Stayed in April 2024

A tad expensive, but is somewhat undestandable considering location and services provided. Though I had to rent a room for 2, they do not have option for loners.

- Great location with direct view of Mount Fuji. - Has a decent onsen located on premises that was quite nice. Onsen also has sauna available at certain times. - Breakfast/dinner was very high in variety of dishes. - Japanese style room was big and spacious. Nevertheless has a comfy feel to it.

Stayed in March 2024

Is a little bit old and the bed wasn’t comfortable

The restaurant options

Stayed in April 2024

Hard to find fault when you have views like this! The rope way closes quite early, so we had a bit of adventure getting back to the hotel after the cruise on lake Ashi. But it all added to our experience.

It’s a bit remote! Getting there by train is an experience, but once at Ubako station, it’s a short walk. We left our suitcases at Odawara, which made it easier. Views were sensational. Food is good and there is plenty of choice. Our room was very comfortable and spacious.

Stayed in April 2024

Only negative point was the futon making was self service and the bathroom was very tiny and the only chairs in the room were very small Tatami style ones.

Hotel Green Plaza is very good value for money.Modest but clean room with an impressive variety of items at the buffet for both breakfast & dinner.Outdoor Onsen is the standout facility here which also features friendly staff who can communicate in English...two thumbs up.

Stayed in April 2024

Old styled room with old bathroom

Very nice and remote location near Ubako station, big room, amazing breakfast and dinner, very pleasant onsen

Stayed in April 2024

They offer massage from 20 to 00 and there is only one person. The massage was quite basic and you have to reserve with time since there is only one person.

The views are amazing. The staff is very friendly. I would definitely stay again at this hotel. We got one night Japanese style and one night Western. I'd definitely go for the Japanese next time.

Stayed in April 2024

Rooms were kind of dated, but did the job

The buffet breakfast & dinner had a good selection and was good

Stayed in April 2024

a goof hotel but the facilities are worn and need some renovation. I saw curtains with tears and holes...,

good location, nice dinner and breakfast, and the public Ibsen.

Stayed in April 2024

No TV option for foreigners.

Fantastic view on Mount Fuji. Dinner and breakfast with a lot of choice and good. Nice onsen with outdoor. I really liked the design of the room. I chose the room with Mount Fuji view, it was worth it.

Stayed in April 2024

They have all the necessary facilities. Food is good. Price is reasonable. Staffs are helpful. Administration system is efficient. What more can you ask for ?!

Stayed in April 2024

Couldn't use the public onsen because of tattoos.

The private bath was outside and easy to use as expected. The room was quiet and comfortable and clean. The hotel breakfast and buffet wasn't bad since it was our first time. There was ample parking since many seem to take the shuttle or take public transportation there. The wifi was good without any issues. Hot water for showers was good with good water pressure. There was a view of Mount Fuji from the outdoor private bath.

Stayed in April 2024

The Volcanic Gas smell is very strong especially at night, it almost smells like sewers and stays all night long. The beds aren't comfortable especially the pillow. It's a bit unfortunate that tattoos are not allowed in the public bath and you have to be FULLY naked to enter. It's a tradition, but a bit new and uncomfortable for my taste.

The location is very nice, the buffet is great with many varieties. The room was spacious.

Stayed in April 2024

Nothing really

The view was extraordinary. We were lucky to be there on a clear sunny day and it was breathtaking. Staff were friendly and it felt like a comfortable and laid back place to be and wander about. Both adults and kids enjoyed the huge selection of buffet foods. The onsen looking out at Mr Fuji was utterly magic.

Stayed in April 2024