The hotel is a bit outdated. The staff does not speak English very well. No baby cot available.

We chose the hotel for it's view on Mt. Fuji. Apart from this, the hotel has a nice Spa. We took a traditional room which is quite a nice experience. The hotel lays next to the ropeway and a busstop which provides good connectivity. The breakfast and dinner buffet are ok.

Stayed in May 2024

We were disappointed it was a private bath not a private onsen. We would have liked to have experienced a hot spring.

The room was really nice and the area was lovely.

Stayed in May 2024

Some of the nice seating areas are only open a few hours a day, while a lot of the reception staff did not have great English so we found it difficult to ask questions about amenities etc. I don’t expect everyone to speak great English on our holidays but found it surprising that hotel front of house staff didn’t given they work in the tourism/hospitality sector. We personally liked the quiet location north-east of the lake but it’s probably worth warning those who would like to be closer to the more “lively” side of Hakone that that is on the south side of the lake. All the restaurants/Shops/bakeries are a gondola and boat ride away.

The location is nice and quiet with lovely ground to go exploring, nearby forests for walking and great views of Mount Fuji on a clear day! The staff were friendly and willing to help, and the buffet breakfasts and dinners were excellent with almost unlimited choice for all tastes! The rooms were clean and spacious with everything you’d need. The onsen is a nice way to spend 30 mins or so relaxing.

Stayed in April 2024

Depend on the wind direction, we can smell hydrogen sulphide gas from the nearby volcanic geysers areas. Small bathroom.

Good view of Mt Fuji from garden of the hotel. Buffet dinner & breakfast good variety of Japanese and western foods.

Stayed in May 2024

Location, view, food, onsen,

Beautiful views from the onsen (on a clear day). Buffet food was fantastic. Staff were very friendly and helpful.

Stayed in May 2024

Facility needs a bit of update and upgrades

Good location, near the ropeway

Stayed in May 2024

You can't control the airco. It's regulated for the whole hotel, we stayed in may and it was blowing hot air!! They told us to open the window, but there is a strong sulfur smell.

Good place if you have kids

Stayed in May 2024

Nothing to mention.

Excellent location to you explore Hakone, since the hotel is right next to the cable car station. We arrived early, so we could enjoy free drinks in the lobby until we could occupy our room. The onsen is really nice, just like the breakfast and the dinner which both have broad selection with nice service.

Stayed in May 2024

Nothing to tell

I loved outside onsen. The dinner was also vey good. We could choose our meal on the buffet. I found the idea of the open buffet very good. We took Japanese style room. It was fun;))) and comfortable. The view on the garden is beautiful and zen:)

Stayed in May 2024

Shuttle service only starts at 9am. The rooms and the hotel are dated. Expected a nice view from the room but had the view of a car park instead

The garden with the views of Mt Fuji. Breakfast and dinner were great- good selection of food. The room was big.

Stayed in May 2024

How hard it was to locate the hotel, the transportation in hakone is a bit difficult to manage for a foreigner.

The staff, the food, the onsen, the location, the view of mount fuji, the garden,.... in short everything

Stayed in May 2024

The food was just average, had expected much better quality for the price I paid.

The onsen and the Mount Fuji view. We love the Japanese style room.

Stayed in April 2024

You can only access this hotel via ropeway, bus or car. The hotel shuttle bus will only take you to the nearest bus stop. If there is bad weather the ropeway service maybe suspended, and taxis are hard to book. Beware some of the path from Ubako ropeway station to the hotel is muddy and rocky.

Room and bathroom were spacious. Dinner buffet was really good. Staff were helpful. Short walk to hotel from Ubako ropeway station.

Stayed in April 2024

Gym closed at 10pm. Should extend to 12 am Breakfast quality so-so. Should have more authentic Japanese options.

Easy check out

Stayed in May 2024

It was a long bus ride to this hotel and taxis were expensive but necessary to get around. Not a lot to do at the hotel except the onsen.

Breakfast was both Japanese and western so there were lots of options at meal time. The onsen was well kept and had beautiful views of nature.

Stayed in May 2024

Expected more for my money - Meals were of very good quality. Don't expect to get views of Mt Fuji or onsens in every room as advertising seems to suggest.

Accomodation is of average quality and seems a little lost in the 1980's - The decor and facilities are quite tired but kept very clean and comfortable - Areas such as under the beds and on top of ward robes were quite dusty.

Stayed in April 2024

There was nothing I didn’t like about the property

I was amazed of the views of Mountain Fuji from Hotel Green Plaza

Stayed in April 2024

A tad expensive, but is somewhat undestandable considering location and services provided. Though I had to rent a room for 2, they do not have option for loners.

- Great location with direct view of Mount Fuji. - Has a decent onsen located on premises that was quite nice. Onsen also has sauna available at certain times. - Breakfast/dinner was very high in variety of dishes. - Japanese style room was big and spacious. Nevertheless has a comfy feel to it.

Stayed in March 2024

Is a little bit old and the bed wasn’t comfortable

The restaurant options

Stayed in April 2024

Hard to find fault when you have views like this! The rope way closes quite early, so we had a bit of adventure getting back to the hotel after the cruise on lake Ashi. But it all added to our experience.

It’s a bit remote! Getting there by train is an experience, but once at Ubako station, it’s a short walk. We left our suitcases at Odawara, which made it easier. Views were sensational. Food is good and there is plenty of choice. Our room was very comfortable and spacious.

Stayed in April 2024

Only negative point was the futon making was self service and the bathroom was very tiny and the only chairs in the room were very small Tatami style ones.

Hotel Green Plaza is very good value for money.Modest but clean room with an impressive variety of items at the buffet for both breakfast & dinner.Outdoor Onsen is the standout facility here which also features friendly staff who can communicate in English...two thumbs up.

Stayed in April 2024

Old styled room with old bathroom

Very nice and remote location near Ubako station, big room, amazing breakfast and dinner, very pleasant onsen

Stayed in April 2024

They offer massage from 20 to 00 and there is only one person. The massage was quite basic and you have to reserve with time since there is only one person.

The views are amazing. The staff is very friendly. I would definitely stay again at this hotel. We got one night Japanese style and one night Western. I'd definitely go for the Japanese next time.

Stayed in April 2024

Rooms were kind of dated, but did the job

The buffet breakfast & dinner had a good selection and was good

Stayed in April 2024