250-0631 Kanagawa, Hakone, Sengokuhara 1244-2, Japan
#93 of 138 hotels in Hakone
Guests' ChoiceBased on 488 hotel reviews
8.1Cleanliness
8.4
Comfort
8.5
Location
8.2
Facilities
8.2
Staff
8.7
Value for money
7.9
Free WiFi
8.3
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End of dialog contentReviewed: 12 November 2023
Halim
IndonesiaNone
Its quiet, clean and the buffet was superb.
Stayed in November 2023
Reviewed: 7 November 2023
Chung
United StatesChoices so-so
Stayed in October 2023
Reviewed: 4 November 2023
Regan
CanadaA/C wasn't working as strong as I would have preferred. Overall good for an ryokan in the middle of a sulfur vented area.
Authentic onsen experience deep in the mountains of Hakone. Pretty good buffet with lots of western and Japanese options. Beautiful view of Mt. Fuji.
Stayed in October 2023
Reviewed: 3 November 2023
Joyce
United StatesWish they update the room a little, but it was great overall. We enjoyed our stay very much.
Onsen was great!!! We were able to see Mt. Fuji on our last day there. I enjoyed our dinner buffet a lot. Since there weren't a lot of options nearby to dine out, we had to resort to the buffet option. It blew us away with the large variety of options and they were delicious. The location was amazing, not too far from the lake nor Gora.
Stayed in October 2023
Reviewed: 3 November 2023
Julia
United KingdomLocation and range of food in the resturant
Stayed in October 2023
Reviewed: 3 November 2023
Bulma
Australiathe location is not very convenient if travel with big cases from Tokyo by public transport
the Fuji mountain view from my room and the public hot spring
Stayed in October 2023
Reviewed: 25 October 2023
Helen
CanadaThe bus ride is very long. The room is very hot and temperature cannot be adjusted.
I like the hot spring and the view of Mount Fuji. Both breakfast and dinner have a lot of varieties.
Stayed in October 2023
Reviewed: 25 October 2023
Myriam
United KingdomThe view from the room, the buffet, the hot spring The Japanese room was extremely pleasant.
Stayed in October 2023
Reviewed: 23 October 2023
Chung
United StatesFresher pastries, fish seemed a bit dry. Fruit selection
I like Japanese breakfasts but the food was so so
Stayed in October 2023
Reviewed: 23 October 2023
Krid1
GermanyThe hotel is a bit old fashioned, but the Rest is super
Super destination, cable car, Bus, nature tramendous
Stayed in October 2023
Reviewed: 23 October 2023
Zoslynne
SingaporeThe jam on weekends caused delays or cancelation of venue.
Onsen and room great view of Mount fuji..but I realise on the day of checking out. Better late than never.
Stayed in October 2023
Reviewed: 15 October 2023
Kathleen
CanadaNothing
Good selection of food, lovely baths, evening entertainment.
Stayed in October 2023
Reviewed: 10 October 2023
Alison
AustraliaBeautiful and peaceful location with lovely view of Mount Fuji, easy to get to from the ropeway. Easy to manage with kids and had everything we needed, appreciated the options for meals. Onsen was great.
Stayed in October 2023
Reviewed: 6 October 2023
Devin
United StatesI feel like you are paying ryokan prices but aren’t getting that authentic ryokan experience
The sites and onsen were amazing. Tattoo friendly with cover stickers.
Stayed in October 2023
Reviewed: 6 October 2023
Zhen
CanadaThe hotel is kind of out of date.
The dinner and breakfast are great
Stayed in October 2023
Reviewed: 3 October 2023
Stephen
CanadaFurniture a bit old
Close to station
Stayed in October 2023
Reviewed: 3 October 2023
Chan
AustraliaIt would be good if the room would be renovated or better maintained.
Stayed in September 2023
Reviewed: 1 October 2023
Shreya
United KingdomOur room was a non-smoking room but it still had an underlying smell of smoke.
Beautiful views and lovely relaxing onsen. The buffets also had a lot of variety.
Stayed in September 2023
Reviewed: 30 September 2023
Camille
AustraliaPoor direction to arrive at property . We had Hakone pass and still had to get taxi to location from bus route . Local bus only close unless travelling by rope way with luggage
Onsen & location , buffet dinner , view & room size . Opening outside door ,
Stayed in September 2023
Reviewed: 30 September 2023
Phoebe
United KingdomConsidering the price they could have cleaned the sink and shower!! They were really grimmy and dirty.
Food was good, onsen view was amazing. Beds and view from balcony!
Stayed in September 2023
Reviewed: 30 September 2023
Evgeniia
JapanThe interior
The Fuji Mt. view, onsen, food.
Stayed in September 2023
Reviewed: 21 September 2023
Siew
SingaporeYes
Stayed in September 2023
Reviewed: 21 September 2023
Amanda
AustraliaNothing
The view of Mt Fuji from our room was amazing!!
Stayed in September 2023
Reviewed: 19 September 2023
Fiona
TaiwanWe had the japanese style room and during our two night stay we were bitten by some type of bugs (unsure if it was bed bugs, but it looks similar to flea bites).
Location was a bit far but really peaceful and beautiful with a great view of mount fuji. The onsen was great and the staff were really nice.
Stayed in September 2023
Reviewed: 18 September 2023
Sanae
JapanThe indoor hot spring smelled like disinfectant.
The dinner buffet was luxurious.
Stayed in September 2023
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