Exceptional Service Great Location Very clean apartment

Stayed in May 2024

The staff were exceptionally helpful, friendly and amazing. I will come back because of their customer service. Such lovely, bubbly kind people!!

Stayed in April 2024

You had to make your own futon bed for extra person.

The location was very good. It was very close to the city market place Shinsaibashi

Stayed in April 2024

The staff were so friendly and helpful and the hotel is in a wonderful location.

Stayed in April 2024

Location is slightly further from the main attraction area. The footsteps sounds from the upper floor is quite noticable.

Late checkout penalty is dismissed despite that I have been previously informed of the extra 5,000 YEN penalty. THUMBS UP!!! Staffs are very friendly.

Stayed in April 2024

Good location about a 10 minute walk from the main Dontoburi shopping and dining area. We had the family theatre room and it was really spacious and comfortable. Had everything we needed! Staff at the reception were also great and helped us get our baggage sent to our next hotel.

Stayed in April 2024

Spacious, clean and there is a supermarket nearby.

Stayed in April 2024

Sirens from the fire station at night….

This apartment hotel was in a fantastic location, close to train lines, a large supermarket as well as other tourist attractions located nearby. The staff were very helpful with any questions we had and were very approachable.

Stayed in April 2024

The staff - absolutely brilliant!!

The reception staff were so friendly and helpful!!

Stayed in April 2024

The laundry was a coin laundry that was centrally located downstairs so one needed keep checking on the laundry progress. It cost 600-700 yen to wash and completely dry.

This is a very comfortable place to stay for families. We had 6 people -2 kids, 2 parents, and 2 grandparents. We had two rooms that could have doors opened between them which was ideal. The kitchen facilities were wonderful. The beds were very comfortable and the bunk beds were perfect for kids. The staff was amazing. They gave excellent food recommendations near by and had answers for things like where to by stamps and the nearest post office and grocery store. The location is fantastic. There were excellent restaurants, grocery stores, post office, park with playground, and subway entrance within 5-8 min walk. It was also quiet in the rooms despite being 1 block from a major cross street.

Stayed in April 2024

Very friendly staff spacious apartment very central.

Stayed in April 2024

Location, cleanliness, room size was great and amazing facilities. Overall; such good value

Absolutely amazing - location was brilliant, staff were so helpful and friendly. Amazing value.

Stayed in April 2024

Staff were fantastic from the moment we arrived to the moment we left

Stayed in April 2024

The walls were thin we could hear the family next door and walking above us at night. Also there is a firehouse nearby the sirens were bothersome but not all too bad.

The hotel was large for Japan and we liked that we could cook for the kids as the kitchen was stocked with everything we needed. With Family Mart downstairs and a grocery store (w good sushi) around the corner it was a nice to eat dinner back at home base.

Stayed in March 2024

None

Location is near metro. Room was spotless clean. Our kids particularly loved the bathroom. :) Staff are very helpful. :)

Stayed in March 2024

Location is close enough to the main market areas.

Stayed in March 2024

The staff was not ok. I would have given a better rating to the staff if it was not for one of the ladies staff who was very loud and somehow rude. I will not post name but I am sure management will know who this is.

I liked the location, in one of the best areas of Osaka with plenty of restaurants and coffee places within walking distance from the hotel. You can have access to a Family Market next door as well. I’d would come back again to this hotel :)

Stayed in March 2024

None

I like everything about the property.

Stayed in March 2024

N/a

Beautifully clean. Great location. Lovely greeting. Very helpful, kind Staff. Gave us lots ideas of where to go & things to do. Very reasonable. Would definitely recommend.

Stayed in March 2024

The staff very friendly and love the location. Near

Stayed in February 2024

Love the space for a big family of ours, ample space for luggages and the common area for meals together. The availability of the 2 bath areas and 2 toilets are also very helpful, especially for our young kids. Minutes away from Family Mart, Aeon supermarket available 24 hours and many eateries to choose from. Like the fact that it's a quieter side of Shinsaibashi but still within walking distance to the shopping belt. It's also near to the underground walkway that leads us to the main shopping belt, was able to keep dry and warm from the rain and wind during our stay. Special thanks to Gaga and Haley who made our time there an enjoyable one. They were incredibly friendly and helpful, attending to our questions and it was a delight to interact with them and their team. Definitely recommending this place to our family and friends visiting Osaka!

Stayed in March 2024

1) We noticed upon our arrival that the dining table still had some slight coffee stains on it & we needed to wiped it twice for the table to be really clean. 2) The liquid bath soap (which smelt really great btw) was not re-filled. Again, not an issue since we had just enough for the whole stay. The 2 points above didn't affect our stay at all, just sharing as points for improvement : )

1) That ALL staff (from those manning the reception to the cleaners) were extremely friendly, courteous & accommodative. We had sought their assistance a few times and on all occasions, they really went out of their way to help us. For instance, booking a taxi for our trip to a train station at wee hours in the morning & helping us decide which transport arrangement best suits us for our trip home. 2) The location of the hotel - walking distance to 3 Metro stations. 3) The facilities nearby - Family Mart is just next door & there is a 24-hour AEON Food Style nearby. 4) The fact that it offers an apartment like facilities. Not many hotels could comfortably accommodate 5 adults, let alone provide a kitchenette, a separate bathroom & toilet.

Stayed in February 2024

Excellent apartment for family of five, supermarket conveniently located around the corner, as well as a McDonald’s.

Stayed in February 2024

No

Everything is excellent

Stayed in February 2024